User Guide

Operating VRS
VRS User’s Manual
29
Using the Auto Resolve Manager
You can use the Auto Resolve Manager to handle VRS exception conditions such as
errors caused by equipment conflicts or paper transport issues. VRS opens the Auto
Resolve Manager dialog box for each occurrence of an exception condition specified
as an Auto Resolve or Intervention action type on the Errors tab in the VRS
Administration Utility. When Auto Resolve is the selected action, the Auto Resolve
Manager opens in automatic mode. When Intervention is the selected action, the Auto
Resolve Manager opens in manual mode.
Figure 2-24. VRS Auto Resolve Manager - Automatic Mode
Figure 2-25. VRS Auto Resolve Manager - Manual Mode
The Auto Resolve Manager displays text indicating the exception condition and
operator instructions for dealing with the condition. The Auto Resolve Manager
dialog box may also display the image that triggered the exception, depending on the
exception. The options on the Auto Resolve Manager will vary, according to the active
mode (automatic or manual):
• OK - Automatic Mode: When the Auto Resolve Manager opens in automatic
mode (when the Action selection is Auto Resolve), the OK button is disabled.
VRS automatically will attempt to retry the scanning process, which will
resume once you physically resolve the exception condition.
• OK - Manual Mode: When the Auto Resolve Manager opens in manual mode
(when the Action selection is Intervention), you need to resolve the equipment
or paper transport issue. Then select OK to accept the image “as is,” send it to
the scan application, and proceed with the scanning process.