Installation Guide

Troubleshooting Procedures (cont.)
Symptoms Probable Causes Recommended Action
E. Control does not work. E. Check the wiring or replace the
control. Refer to the
installer/dealer.
3. Water does not cascade
evenly over the entire
bathing well rim.
A. Unit is not level. A. Level the unit by using the
wrench provided to turn the
adjustable feet up or down as
needed.
B. Bathing well ports are blocked. B. Remove blockage.
C. Metal suction screen is blocked. C. Clean the metal suction screen.
4. Unit stops automatically
before 18 minutes.
A. GFCI trips. A. Identify the source of the fault
and correct. Refer to the
installer/dealer.
B. Motor overheated and protection
device activated.
B. Check for blockage of the motor
vent. Allow the motor to cool,
then remove the blockage.
Check for a plugged metal
suction screen, and allow the
motor to cool before restarting.
Check for blockage of the
bathing well ports. Remove the
blockage, and allow the motor to
cool before restarting.
C. Water level drops below the
overflow channel sensors during
operation (″yellow″ ring will be
flashing on pump switch).
C. Fill the bathing well until water
flows over the bathing well rim,
into the overflow channel, and
covers the overflow channel
sensors. Suggested fill level is to
the drain overflow. Make sure
the bath drain seals properly.
5. Noisy operation. A. Metal suction screen is not in
place over the plastic suction
cover.
A. Position the metal suction screen
over the plastic suction cover to
prevent cavitation.
B. Insufficient water level in the
overflow channel.
B. Fill the bathing well until water
flows over the bathing well rim,
into the overflow channel, and
covers the overflow channel
sensors. Suggested fill level is to
the drain overflow. Make sure
the bath drain seals properly.
C. Pump/motor rattles. C. Make sure the pump/motor
banding straps have been cut.
6. Water temperature drops
significantly over 20
minutes of operation.
A. Heater limit switch tripped.
Indicator light should be ″On″
during operation.
A. Reset the GFCI/ELCB.
B. Heater does not work. B. Check the wiring or replace the
heater. Refer to the
installer/dealer.
7. Chromatherapy lights do
not work.
A. Damaged wiring harness. A. Check the wiring or replace the
control. Refer to the
installer/dealer.
B. Control does not work. B. Replace wiring harness. Refer to
the installer/dealer.
8. Remote control does not
work.
A. Batteries improperly installed or
dead.
A. Replace the batteries.
B. Control does not work. B. Replace wiring harness. Refer to
the installer/dealer.
C. Remote control is not
programmed correctly.
C. See homeowners guide or service
manual.
Kohler Co. 19 1019731-2-E