Installation Guide

Troubleshooting (cont.)
(If Equipped) Chromatherapy Troubleshooting Table
Symptom Probable Cause Recommended Action
B. Control amplifier must be reset. B. Unplug the amplifier power supply
from the electrical outlet. Wait 30
seconds, then plug in the power
supply and restart.
C. Control amplifier does not
work.
C. Replace the amplifier.
D. Chromatherapy or user interface
cable connections are loose or
damaged.
D. Inspect the cables for loose
connections or damage. Replace the
cables as needed.
E. User interface does not work
properly.
E. Verify that the user interface cable
is securely connected to the user
interface and the user interface
connection on the amplifier. If the
connections are good, replace the
user interface.
F. Chromatherapy feature has not
been selected on the user
interface.
F. Select the Chromatherapy feature
on the user interface.
G. Chromatherapy control does not
work.
G. Replace the Chromatherapy
control.
2. Chromatherapy lights do
not cycle through all
colors.
A. Control amplifier must be reset. A. Unplug the amplifier power supply
from the electrical outlet. Wait 30
seconds, then plug in the power
supply and restart.
B. Chromatherapy or user interface
cable connections are loose or
damaged.
B. Inspect the cables for loose
connections or damage. Replace the
cables as needed.
C. User interface does not work
properly.
C. Cycle through the Chromatherapy
light functions. If the lights do not
cycle through all colors and the
blue icon on the user interface is
not lit, replace the user interface.
D. If none of the recommended
actions correct the problem,
contact Kohler Co.
D. Contact the Customer Care Center
using the contact information on
the back cover.
3. Chromatherapy lights
remain locked on one
color.
A. Control amplifier must be reset. A. Unplug the amplifier power supply
from the electrical outlet. Wait 30
seconds, then plug in the power
supply and restart.
B. User interface does not work
properly.
B. Cycle through the Chromatherapy
light functions. If the lights do not
cycle through all colors and the
blue icon on the user interface is
not lit, replace the user interface.
C. Chromatherapy or user interface
cable connections are loose or
damaged.
C. Inspect the cables for loose
connections or damage. Replace the
cables as needed.
D. If none of the recommended
actions correct the problem,
contact Kohler Co.
D. Contact the Customer Care Center
using the contact information on
the back cover.
Kohler Co. 17 1188012-2-D