Installation Guide

Troubleshooting (cont.)
Troubleshooting Table
Symptoms Probable Cause Recommended Action
C. Circuit breaker has been
tripped.
C. Reset the circuit breaker.
D. The valve memory may require
resetting.
D. Disconnect and reconnect the valve
power cord from the electrical
outlet.
E. A ″straight-through″ cable or
coupler was used to connect the
interface to the valve.
E. Connect the interface to the valve
using a ″cross-over″ cable and
coupler.
F. If none of the recommended
actions for the above issues
correct the symptom, the valve
or interface requires servicing.
F. Contact your Kohler Co.
Authorized Service Representative.
2. The interface power
indicator is lit, but the
system will not turn on.
A. Interface cable connections may
be loose.
A. Check all interface cable
connections, connect if needed.
B. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
B. Contact your Kohler Co.
Authorized Service Representative.
3. The interface functions
normally but no water
flows from the shower
fittings.
A. Valve outlets may be blocked. A. Check the valve outlets for
blockage or debris. Clean the outlet
screens.
B. Fittings/Sprayfaces may be
blocked.
B. Clean the sprayfaces and any
screens in your fittings.
C. Hot and cold water supplies are
not turned on.
C. Turn on the water supply to the
valve.
D. The valve memory may require
resetting.
D. Disconnect and reconnect the valve
power cord from the electrical
outlet.
E. System error. E. Check the user interface for an
error code. Refer to the ″Error Code
Diagnosis″ section in the Digital
Interface Homeowners Guide.
F. If none of the recommended
actions for the above issues
correct the symptom, the valve
requires servicing.
F. Contact your Kohler Co.
Authorized Service Representative.
4. Maximum blend
temperature too hot or
too cold.
A. Incorrect maximum temperature
setting.
A. Refer to the ″
Temperature – Set the
Maximum″ section in the Digital
Interface Homeowners Guide.
B. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
B. Contact your Kohler Co.
Authorized Service Representative.
5. Continuous flow. A. System will not switch off. A. Turn off the water and power
supply and contact your Kohler Co.
Authorized Service Representative.
B. Flow rate exceeds 10 gal/min
(45.5 l/min) from one outlet.
B. Ensure that flow restrictors are
installed in both outlets.
6. Only cold water flows
from the outlets.
A. Hot water supply is either not
turned on or not connected to
the valve inlet.
A. Check if the hot water supply is
turned on and connected to the
valve inlet.
B. Hot water inlet is blocked. B. Check the hot water inlet screen for
blockage. Clean or replace the inlet
screen.
1145587-2-C 14 Kohler Co.