Installation Guide

Troubleshooting (cont.)
Symptoms Probable Causes Recommended Action
A2. Water discharge from
the steam head
during the Power
Clean cycle is
normal.
B. Water supply lines
are connected
incorrectly.
B. Review the steam
generator installation
guide and reinstall
the lines at the
proper locations.
C. Internal steam
generator
components are
not functioning
properly.
C1. Turn off water
supply to the steam
generator. If possible,
drain the tank.
Slowly open the
water supply valve
to refill the steam
generator.
C2. Call the Customer
Care Center using
the information
provided on the back
page of this manual.
12. No steam after
5 minutes of
activating the
steam.
A. An error has
occurred.
A. Check the user
interface for error
messages. If an error
message appears, see
the appropriate error
message
troubleshooting.
B. The temperature
setpoint has
already been
reached.
B. Confirm the
temperature setpoint
is greater than the
current steam room
temperature. Increase
the temperature
setpoint if desired.
C. Inadequate power
is supplied to the
steam generator
(green status light
on steam generator
is off).
C1. Provide proper
power to the steam
generator. If
necessary use the
provided test kit to
ensure the steam
generator is working
properly.
Kohler Co. 19 1235393-2-C