Installation Guide

Warranty (cont.)
001-800-456-4537 from within Mexico, or visit www.kohler.com within the USA, www.ca.kohler.com from
within Canada, or www.mx.kohler.com in Mexico.
KOHLER CO. AND/OR SELLER ARE PROVIDING THESE WARRANTIES IN LIEU OF ALL OTHER
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KOHLER CO.
AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the
exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions
may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which
vary from state/providence to state/providence.
This is Kohler Co.’s exclusive written warranty.
Troubleshooting
NOTE: The troubleshooting steps primarily apply to the steam control. For steam generator issues refer to
the ″Troubleshooting″ section in the steam generator installation instructions.
NOTE: For service parts information, visit your product page at www.kohler.com/serviceparts.
This troubleshooting guide is for general aid only. For service and installation issues and concerns, call
1-800-4KOHLER.
Symptoms Probable Causes Recommended Action
1. Error 1, 2, 3, 4, 7, or 8
is displayed.
A. A button on the user interface is
stuck.
A. Turn off power to the steam
generator and attempt to free the
stuck button. Restore power to
the steam generator.
B. The user interface is damaged. B. Contact the Customer Care
Center using the information
provided on the back page of this
manual.
2. Error 5 is displayed. A. Tank water level is too low (green
status light on the steam generator is
on).
A. Inspect the water inlet screen and
clean if necessary. Ensure the
water supply valve is on and that
water is being supplied to the
steam generator.
B. Tank temperature limit has been
exceeded (green status light on the
steam generator is on).
B. Contact the Customer Care
Center using the information
provided on the back page of this
manual.
C. Internal steam generator components
are not functioning properly.
C. Contact the Customer Care
Center using the information
provided on the back page of this
manual.
3. Error 6 is displayed. A. The user interface is installed too
close to the steam head.
A. Relocate the user interface away
from the steam head.
4. Display is blank. A. Inadequate power is supplied to the
steam generator (green status light
on steam generator is off).
A1. Provide proper power to the
steam generator. If necessary, use
the provided test kit to ensure the
steam generator is working
properly.
A2. Contact the Customer Care
Center using the information
provided on the back page of this
manual.
B. The user interface is not receiving
power from the steam generator
(green status light on the steam
generator is on).
B. Use the provided test kit and
instructions to identify the source
of the problem.
1230489-2-C 10 Kohler Co.