Installation Guide

Troubleshooting (cont.)
Symptoms Probable Causes Recommended Action
C. The user interface is damaged (green
status light on the steam generator is
on).
C. Contact the Customer Care
Center using the information
provided on the back page of this
manual.
5. Water is discharged
from the steam head.
A. Normal operation. A. A small amount of water is
normally discharged from the
steam head just before, during,
and after steam generator use, as
well as when the power clean
function is activated.
B. Water supply lines are connected
improperly.
B. Review the steam generator
installation guide and reinstall
the water supply lines at the
proper locations.
C. Internal steam generator components
are not functioning properly.
C1. Turn off the water supply to the
steam generator. If possible, drain
the tank. Slowly open the water
supply valve to refill the steam
generator.
C2. Contact the Customer Care
Center using the information
provided on the back page of this
manual.
6. No steam following 5
minutes of having
turned on the steam
generator.
A. An error has occurred. A. Check the user interface for error
messages. If an error message
appears, troubleshoot the
appropriate error message listed
above.
B. The temperature setpoint has already
been reached.
B. Confirm the temperature setpoint
is greater than the current steam
room temperature. Increase the
temperature setpoint if desired.
C. Inadequate power is being supplied
to the steam generator (green status
light on the steam generator is off).
C1. Provide adequate power to the
steam generator. Use the
provided test kit, if necessary, to
ensure the steam generator is
working properly.
C2. Contact the Customer Care
Center using the information
provided on the back page of this
manual.
D. Steam line or steam head is blocked. D. Check the steam line and steam
head for blockage. Remove any
blockage.
E. Steam generator is damaged. E. Contact the Customer Care
Center using the information
provided on the back page of this
manual.
7. Cannot set the clock or
change the settings.
A. The ″Power″ button has been turned
off.
A. Press the ″Power″ button on the
user interface.
8. Steam stopped. A. An error has occurred. A1. Check the user interface for error
messages. If an error message
appears, troubleshoot the
appropriate error message listed
above.
B. The session time limit or the
temperature setpoint were met.
B. Restart the session timer or
increase the temperature setpoint
to start another steam cycle.
Kohler Co. 11 1230489-2-C