Installation Guide

Troubleshooting (cont.)
Troubleshooting Table
Symptoms Probable Cause Recommended Action
F. If none of the
recommended
actions for the
above issues
correct the
symptom, the
valve or interface
requires servicing.
F. Contact your Kohler
Co. Authorized
Service
Representative.
2. The interface
power
indicator is lit,
but the system
will not turn
on.
A. Interface cable
connections may
be loose.
A. Check all interface
cable connections,
connect if needed.
B. If the above
recommended
action does not
correct the
symptom, the
interface or valve
requires servicing.
B. Contact your Kohler
Co. Authorized
Service
Representative.
3. The interface
functions
normally but
no water flows
from the
components.
A. Valve outlets may
be blocked.
A. Check the valve
outlets for blockage
or debris. Clean the
outlet screens.
B. Fittings/Spray
faces may be
blocked.
B. Clean the sprayfaces
and any screens in
your fittings.
C. Hot and cold water
supplies are not
turned ON.
C. Turn ON the water
supply to the valve.
D. The valve memory
may require
resetting.
D. Disconnect and
reconnect the valve
power cord from the
electrical outlet.
E. System error. E. Check the user
interface for an error
code. Refer to the
″Error Code
Diagnosis″ section in
the Digital Interface
Homeowners Guide.
Kohler Co. 9 1143086-2-G