Operation Residential/Commercial Generator Sets OnCuer Plus Generator Management System for Kohlerr Residential/Light Commercial Generator Sets equipped with the following controllers: RDC/DC RDC2/DC2 VSC TP-6928 1/14
Table of Contents Safety Precautions and Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Service Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents, continued 2.14 Settings 2.14.1 2.14.2 2.14.3 2.14.4 2.14.5 2.14.6 2.14.7 2.14.8 4 .............................................................. Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Add Email Recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cellular Telephone SMS Text Message Configuration . . . . . . . . . . . . . . . Disable Notification . . . . . . . . . . . . . . .
Safety Precautions and Instructions IMPORTANT SAFETY INSTRUCTIONS. Electromechanical equipment, including generator sets and accessories, can cause bodily harm and pose life-threatening danger when improperly installed, operated, or maintained. To prevent accidents be aware of potential dangers and act safely. Read and follow all safety precautions and instructions. SAVE THESE INSTRUCTIONS. This manual has several types of safety precautions and instructions: Danger, Warning, Caution, and Notice.
Notes 6 Safety Precautions and Instructions TP-6928 1/14
Introduction This manual provides operation instructions for the OnCuer Plus Generator Management System. OnCue Plus is a web application that does not require the installation of software on your computer. OnCue Plus allows remote monitoring and control of your generator set using a computer, tablet, or smart phone from any location that provides web access.
Service Assistance For professional advice on generator set power requirements and conscientious service, please contact your nearest Kohler distributor or dealer. D Consult the Yellow Pages under the heading Generators—Electric. D Visit the Kohler Power Systems website at KOHLERPower.com. D Look at the labels and stickers on your Kohler product or review the appropriate literature or documents included with the product. D Call toll free in the US and Canada 1-800-544-2444.
Section 1 System Information and Installation 1.1 Kohler OnCue Plus A device such as a personal computer (PC), smart phone, or tablet running the Kohlerr OnCuer Plus application can communicate with the generator set models listed in the Introduction section to monitor the generator set from any location with Internet access. You can also use your device to signal the generator set controller to start or stop the engine or to reset a fault.
1.2 Connect and Monitor Multiple Generator Sets If you own more than one generator set, or if you are a dealer monitoring numerous customer systems, you may use Kohler OnCuer Plus to monitor multiple generator sets. To connect to each generator set, enter the serial number, password, and activation code (if required) for the generator set as described in Section 2.5. Each generator set needs to be added to your account only once. Generator sets can also be removed from your account. See Section 2.14.
Tablet * Kohlerr System RDC2 or DC2 Generator Set Controller LCM or Load Shed Kit [ ATS Ethernet cables * Cable or DSL Modem * Router * OnCue Plus Server on the Internet PC/ laptop * Multiple PCs can be connected. UPS * (optional) PIM Smart phone* * Customer-provided [ The load shed kit, if equipped, is installed inside the ATS enclosure.
1.7.2 RDC2 with APM The PowerSyncr Automatic Paralleling Module (APM) includes two OnCuer Plus activation codes, one for each paralleled generator set. Each generator set must be connected to the router or modem. A customer-provided hub may be used to connect the two generator sets to the router or modem, if necessary. See Figure 1-4. Also see Section 1.7.1.
1.7.3 RDC/DC Controller The RDC/DC generator set controller must be equipped with the Ethernet option board, which allows connection of the generator set to the Internet through a broadband Internet connection. The Ethernet option board is included in the OnCuer Plus kit for the RDC/DC controller. See instruction sheet TT-1566, included with the OnCue Plus kit, for Ethernet option board installation and connection instructions. See Figure 1-5.
1.8 Controller Firmware Download and Installation It may be necessary to update the firmware on your generator set controller. See Figure 1-6 for the firmware version required for your device. Refer to the generator set documentation for instructions to find the version number installed on your controller. Note: Controller firmware can be updated by a Kohler authorized distributor or dealer using a personal computer and Kohlerr SiteTecht software.
1.9 Controller Password and Serial Number The generator serial number and the controller password for the RDC2 or VSC controller are required for the OnCue Plus application. Perform the password reset procedure before connecting the generator set’s Ethernet cable to the router. If the generator set is connected to the Internet before the password is set at the controller, you will need to cycle power to the controller after setting the password.
Status Display Press down arrow multiple times. Networking----> Information Networking----> Status HOLD Networking Configuration Reset OnCue Password Reset OnCue Password? No UP arrow for YES, Down arrow for NO. Reset OnCue Password? Yes DHCP: Enabled S/N: 1234567 New PW: 1234 New S/N and password are displayed for approximately 10 seconds. <---- Return tp6926 Figure 1-7 Finding the Serial Number and Password, RDC2 and VSC Controllers 1.9.
1.10 Connect the Generator to the Internet Note: Record the controller password and serial number from the controller as described in Section 1.9 before connecting the generator to the Internet.. 1.10.2 RDC/DC Controller 1. Install the Ethernet option board on the generator set controller. See TT-1566, provided with the OnCuer Plus kit, for instructions. 2. Connect the generator set to the Internet using a network cable connected from the Ethernet board to your router or modem. 1.10.
Notes 18 Section 1 System Information and Installation TP-6928 1/14
Section 2 OnCue Plus Operation 2.1 Introduction 2.2 Information Required Kohlerr OnCuer Plus monitors the generator set and generates messages continually. After the application has been configured to send email and/or text messages, the OnCue Plus server will continue to send messages when the PC is turned off or disconnected from the Internet. You will need to enter some information when you create your OnCue Plus account and connect to your generator set.
2.3 Start OnCue Plus Start OnCuer Plus by navigating to the website www.kohlergenerators.com\oncue. The OnCue Plus login window opens. See Figure 2-2. When you start OnCue Plus for the first time, click on Create Account. 2 1 1. If you have an account, enter your username and password and click LOG IN. 2. New users click Create Account.
2.4 Create an Account The first time that you use OnCue Plus, you will need to set up an account. A user name, email address and password will be required. Create a username with 6 to 25 characters (no spaces) and a password for your account, and keep them in a safe place. Click on Terms of Service near the bottom of the screen and read the OnCue terms and conditions of use.
2.5 Add Your Generator In order to monitor and control a generator using OnCue Plus, you must add the generator to your OnCue Plus account. Multiple generators can be added to one account. If you own more than one generator set, or if you are a dealer monitoring numerous customer systems, you may add them to your account using this screen. The generator set serial number and controller password are required. See Section 1.9 for instructions to obtain the serial number and password. 1 2 3 1 4 1. 2. 3.
2.6 Activate Your Device To activate your account, you will need the generator set serial number, OnCue activation code (not required for RDC/DC controllers), and controller password. Obtain the serial number from the controller when setting the controller password as described in Section 1.9, or find the serial number on the generator set’s nameplate. In the generator selection list on the left side of the screen, click on Activate your Device. See Figure 2-7.
2.7 OnCue Plus Views 2.8 Status OnCue Plus opens in the Status view. The following views are available: The status screen is shown in Figure 2-8. See Figure 2-9 for an explanation of items displayed in the Status screen. D Status D Event History Note: Total power is displayed only if the power system includes a Load Control Module (LCM). D Controls D Dealer D Maintenance D Settings To select a view, click on the desired view in the toolbar near the top of the screen.
Status Screen Item Indicates Notes Name Name of generator that you are monitoring Select the generator from the list on the left side of the screen. (Click on the arrow symbol to reveal the list.) Generator status message The status of the generator that you have selected Examples of status messages are “Generator Running” and “Standby.” If a fault condition is indicated, check the Event History view or the controller display to identify the fault.
2.9 Select Generator Kohler distributors and dealers may monitor more than one generator set for their customers. In the Status view, click on the arrow on the left side of the screen to reveal the list of generators that have been added to your account. All generator sets that you have added to your account will appear in a list on the left side of the screen. Scroll down if necessary and click on the generator that you want to monitor.
2.10 Event History Click on Event history to view recent activity on your generator. The time and date for recent generator operation including exercise runs or other generator set starts and stops are displayed. Generator fault conditions, including warnings and shutdowns, are also displayed. Click on Reset Faults to clear the active fault conditions. Contact your local dealer or distributor for service if fault conditions continue to appear. 1 Figure 2-11 Reset Faults Confirmation 2 1.
2.11 Controls Click Start to start the generator set. The dialog box shown in Figure 2-13 opens. Select the exercise type and click on START. From the Controls view, you can: D Start and stop a generator exercise D View the status of outputs connected to the PIM or LCM D Turn outputs connected to the PIM on and off. The generator set controller must be in AUTO mode for remote start/stop using OnCue Plus. The exercise runs for 20 minutes (default setting) and then stops.
2.11.2 Stop Exercise Note: The Stop Exercise command will not stop the generator set if it was started at the controller by pressing RUN, by a remote start command from an ATS, or by a scheduled exercise set at the controller. After starting the engine using the Start button, click on Stop to stop the engine before the programmed stop time, if necessary. The generator set controller must be in AUTO mode for remote start/stop using OnCue Plus. 1 1.
2.11.3 Manual Management OnCuer Plus allows remote control of items in your home. Electrical items such as appliances, outdoor lighting, storm shutters, etc. can be connected to outputs on the generator set’s programmable interface module (PIM) and then turned on and off using OnCue Plus through your personal computer, smart phone,or tablet with Internet access. Controlling items remotely requires an installed and properly connected Programmable Interface Module (PIM).
2.12 Dealer Communication 2.12.1 Enter Dealer Information Use the Settings view to enter your dealer’s information before using the Dealer feature. See Section 2.14, Settings. addressed to your dealer. Type in your message and send. The OnCue Plus App on your smart phone or tablet will also allow you to call your dealer from this screen. 2.12.
2.13 Maintenance Click on Maintenance to see the last time your generator was serviced, and when the next service is due. This screen also allows you to check the dates of the last and next exercise.
2.14 Settings D Serial number Use the Settings view to set up email and text notifications, and also to change system settings, including the frequency of generator data updates and the labels on the automatic and manually managed outputs. This view also contains a Delete command that allows you to remove a generator from your list of monitored generators. D Description of the event (see below) 2.14.
2.14.2 Add Email Recipients To set up email notifications, click the plus sign (+) to the right of Email Notifications in the settings view. In the Add Email Recipient view, type the email address and click SAVE. See Figure 2-21. 2.14.3 Cellular Telephone SMS Text Message Configuration Text messages can be sent by sending an email to your cell phone. Contact your cell service provider for the email address to use for SMS text messaging.
2.14.5 Generator Data Updates Generator data is updated in OnCuer Plus as soon as possible. In some cases, you may want to change the data updates to send data less often. For example: D If you have a data plan that charges by the amount of data or limits the amount of data received, you may want to update less often.
2.14.7 Rename Outputs (Manual and Automatic) bad weather is forecast, you can use OnCue Plus to close the storm shutters from a remote location. See Section 2.11, Control. Use the Settings view to change the manual (PIM) and automatic (LCM or load shed kit) output labels. Change the label descriptions to show what is being controlled. For example, connect output 3 to the storm shutters on your vacation home and label it “Storm Shutters”. When Click on the label that you want to change.
Section 3 Troubleshooting 3.1 Introduction Observe the following safety precautions and the instructions in the generator set service manual when troubleshooting the generator set and connected equipment. DANGER NOTICE Electrostatic discharge damage. Electrostatic discharge (ESD) damages electronic circuit boards. Prevent electrostatic discharge damage by wearing an approved grounding wrist strap when handling electronic circuit boards or integrated circuits.
2. Using the command prompt window: Try to telnet to the OnCue Plus server by using the entering the following: 2 c:\> telnet devices.kohler.com 5253 3 3. If the connection was successfully established, you will see the symbols shown in Figure 3-4. Microsoftr and Windowsr are registered trademarks of Microsoft Corporation. 1 1 1. Click Start icon, then All Programs 2. Click Accessories 3. Click Command Prompt to open a command window Figure 3-3 Opening a Command Prompt Window 1.
3.3 Generator Set Serial Number Incorrect serial numbers will prevent connection to the OnCuer Plus server. Compare the genset serial number programmed into the controller with the serial number on the generator set nameplate. See Section 1.9 for instructions to find the serial number in the controller. If the S/Ns do not match, Kohlerr SiteTecht software is required to change the genset serial number programmed in the controller to match the nameplate.
3.6 Troubleshooting Chart Figure 3-5 lists some common problems and suggested solutions. Problem Possible Cause Suggested Solution Connection problem (Also refer to the troubleshooting procedure in Section 3.5.) Internet service is down Verify that Internet service is available by navigating to www.KOHLERPower.com or any website. No power to controller Verify power to the generator set controller by checking that the controller display is on or one LED is illuminated or flashing on the controller.
Appendix A Abbreviations The following list contains abbreviations that may appear in this publication. A, amp ABDC AC A/D ADC adj. ADV Ah AHWT AISI ALOP alt. Al ANSI AO APDC API approx. APU AQMD AR AS ASE ASME assy. ASTM ATDC ATS auto. aux. avg. AVR AWG AWM bat. BBDC BC BCA BCI BDC BHP blk. blk. htr. BMEP bps br. BTDC Btu Btu/min. C cal. CAN CARB CAT5 CB CC cc CCA ccw. CEC cert.
kg/cm2 kilograms per square centimeter kgm kilogram-meter kg/m3 kilograms per cubic meter kHz kilohertz kJ kilojoule km kilometer kOhm, k kilo-ohm kPa kilopascal kph kilometers per hour kV kilovolt kVA kilovolt ampere kVAR kilovolt ampere reactive kW kilowatt kWh kilowatt-hour kWm kilowatt mechanical kWth kilowatt-thermal L liter LAN local area network L x W x H length by width by height lb.
KOHLER CO. Kohler, Wisconsin 53044 Phone 920-457-4441, Fax 920-459-1646 Kohler Power Systems Asia Pacific Headquarters 7 Jurong Pier Road Singapore 619159 Phone (65) 6264-6422, Fax (65) 6264-6455 TP-6928 1/14 E 2014 by Kohler Co. All rights reserved. For the nearest KOHLER authorized installation, service, and sales dealer in the US and Canada: Call 1-800-544-2444 or visit KOHLERPower.
