Installation Guide

Troubleshooting (cont.)
Troubleshooting Table
Symptoms Probable Cause Recommended Action
C. The outlet is not
powered.
C. Make sure there is
power to the
electrical outlet.
D. Circuit breaker has
been tripped.
D. Reset the circuit
breaker.
4. No sound
plays through
the
transducers.
A. The song is
paused.
A. Make sure a song is
playing. If the song
is paused, press the
resume feature to
continue playback.
B. Auxiliary-In or
BLUETOOTH
source is not
connected.
B. Make sure a song is
playing from the
auxiliary-in or
BLUEOOTH source.
C. VibrAcoustic
Experience has not
been selected at the
User Interface.
C. Make sure the
VibrAcoustic
Experience has been
selected.
D. The amplifier has
been muted.
D. Go into the intensity
screen on the User
Interface and unmute
the amplifier.
E. The volume is too
low.
E. Make sure the
volume is high
enough.
5. The amplifier
is not
connecting to
my
BLUETOOTH
device.
A. The BLUETOOTH
device is not
within range.
A. Make sure the
BLUETOOTH device
is within range of
your amplifier.
Under normal
conditions, the
maximum range is
30’ (9.14 m).
B. The BLUETOOTH
device is not
paired with the
amplifier.
B. Pair your
BLUETOOTH device
with the amplifier
according to the
pairing instructions
for your
BLUETOOTH device.
Kohler Co. 11 1298482-2-A