Installation Guide

Troubleshooting (cont.)
Troubleshooting Table
Symptom Probable Cause Recommended Action
C. Control amplifier or heated
surface control does not work.
C. If the red LED on the control
amplifier does not blink following
restart, check the control amplifier
and/or heated surface control and
replace as needed.
D. User interface does not work. D. Check the user interface. Replace as
needed.
5. Auxiliary music does not
work.
A. Power to the control amplifier is
not on.
A. Reset the circuit breaker to the
control amplifier, then check the
electrical power supply and
connections.
B. Control amplifier must be reset. B. If the red LED on the control
amplifier is not blinking, unplug the
control amplifier for 30 seconds,
then plug in and restart.
C. Auxiliary-in or user interface
cable connections are loose or
damaged.
C. Inspect the cables between the user
interface, heated surface control,
and control amplifier. Secure
connections or replace cables as
needed.
D. Auxiliary music source option is
not selected on the user
interface.
D. Select the auxiliary music option on
the user interface.
E. Vibracoustic sound is muted on
the user interface.
E. Touch the [Mute] icon on the user
interface to turn off the mute
setting.
F. Vibracoustic intensity is turned
down on the user interface.
F. Turn up the vibracoustic intensity
on the user interface.
G. Control amplifier or heated
surface control does not work.
G. If the red LED on the control
amplifier does not blink following
restart, check the control amplifier
and/or heated surface control and
replace as needed.
H. User interface does not work. H. Check the user interface. Replace as
needed.
(Optional) Chromatherapy Troubleshooting Table
Symptom Probable Cause Recommended Action
1. Chromatherapy lights do
not work.
A. Power to the control amplifier is
off.
A. Reset the circuit breaker to the
control amplifier, then check the
electrical power supply and
connections.
B. Control amplifier must be reset. B. If the red LED on the control
amplifier is not blinking, unplug
the control amplifier for 30
seconds, then plug in and restart.
C. Chromatherapy feature has not
been selected on the user
interface.
C. Select the Chromatherapy feature
on the user interface.
D. Chromatherapy or user interface
cable connections are loose or
damaged.
D. Inspect the cables for loose
connections or damage. Secure or
replace cables as needed.
E. Control amplifier does not
work.
E. If the red LED on the control
amplifier does not blink following
restart, check the control amplifier
and replace as needed.
Kohler Co. 15 1212240-2-B