Installation Guide

Troubleshooting (cont.)
Bath System
Symptoms Probable Causes Recommended Action
12. Water spillage or damage
observed under the bath.
A. Drain or overflow leaking. A. Repair or replace the drain
assembly according to the
manufacturer’s instructions.
B. Wall, deck, and/or shower door
is improperly sealed.
B. Apply silicone sealant at the seams
between the bath and the wall,
deck, or door.
C. Cracked piping or air channels. C. Refer to the manufacturer.
13. Bath does not purge
automatically.
A. Level sensor wires are
disconnected.
A. Connect the level sensor wires.
Chromatherapy (if equipped)
Symptoms Probable Causes Recommended Action
14. Chromatherapy lights do
not work.
A. Loose, disconnected or damaged
wiring/connections.
A. Check wiring for proper
connections. Replace wiring if
necessary.
B. Control does not work. B. Replace control.
15. Chromatherapy does not
cycle.
A. Chromatherapy harness
assembly does not work.
A. Replace the chromatherapy harness
assembly.
Heated Surface
Symptoms Probable Causes Recommended Action
16. Heated bath does not turn
on.
A. No power to power supply. A. Set/reset GFCI or RCD breaker;
check wiring.
B. User keypad cable loose or
damaged.
B. Check wire connections. If
necessary, replace user keypad
cable.
C. User keypad does not work. C. Check wire connections. Replace
user keypad.
D. Power supply does not work. D. Replace power supply.
17. Bath is turned on, but
there is little or no heat.
A. Heater cable loose or damaged. A. Check wire connections. If
necessary, replace heater cable.
B. Heater/insulation loose on the
bath.
B. Secure the heater/insulation to the
bath.
C. Heat indicator is yellow or
orange.
C. Press the [Up] arrow to increase
temperature.
D. Heater does not work. D. Replace the heater.
E. Temperature sensor does not
work.
E. Replace the heater.
18. Temperature does not
automatically reset to low
after 1 hour.
A. Temperature sensor does not
work.
A. Replace the heater and/or keypad.
19. Heat indicator is blinking
red.
A. Heating system needs to be
reset.
A. Press the [Power] icon to turn the
power OFF. Wait 10 seconds, then
turn the power ON.
B. Heater does not work. B. Replace the heater.
20. Heat indicator is blinking
yellow.
A. Heating system needs to be
reset.
A. Press the [Power] icon to turn the
power OFF. Wait 10 seconds, then
turn the power ON.
B. Temperature sensor does not
work.
B. Replace the heater.
1204120-2-A 22 Kohler Co.