Installation Guide

Troubleshooting Information (cont.)
General
Symptoms Probable Causes Recommended Action
B. The inlet hose from the water
supply stop to the toilet is
kinked or looped too tight.
B. Remove the kink in the hose or
make the loop wider.
C. The sensor does not detect the
user.
C. Small children may not be
detected. Adjust the sitting
position. The sensor may have
difficulty with fabric or other
objects. The sensor is designed to
sense skin.
D. The filters are blocked or
damaged.
D. Service the filters. Refer to the
″Servicing the Toilet″ section.
4. The heated seat is not
working.
A. The toilet is in Energy Save
mode.
A. The seat will begin to heat once
used. Refer to ″Enable/Disable
Automatic Features″ section to
disable Energy Save.
B. The temperature setting is too
low.
B. Adjust the heated seat temperature
using the remote control.
5. Water stops flowing from
the spray wand before
cleansing is complete.
A. Washing automatically stops 5
minutes after pressing a spray
icon.
A. Press the ″Front″ or ″Rear″ icon to
restart cleansing.
6. The deodorizer is not
working.
A. The deodorizer is not activated. A. Activate the deodorizer feature.
Refer to the ″Enable/Disable
Automatic Features″ section.
7. The UV disinfection
feature is not working.
A. The UV disinfection feature is
not activated.
A. Activate the UV disinfection
feature. Refer to the
″Enable/Disable Automatic
Features″ section.
8. The toilet does not flush
automatically.
A. The automatic flush feature is
not enabled.
A. Activate automatic flush. Refer to
the ″Enable/Disable Automatic
Features″ section.
B. The sensor does not detect the
user.
B. If this issue occurs repeatedly, call
the Customer Care Center using
the information on the back of this
manual.
9. The night light does not
turn on in low light
conditions.
A. The night light is not enabled. A. Press the ″lighting″ icon on the side
control panel.
B. The low light sensor is not
working.
B1. Clean the light sensor on the side
control panel.
B2. Call the Customer Care Center
using the information on the back
of this manual.
Remote Control
Symptoms Probable Causes Recommended Action
1. The remote control is not
turning on.
A. The batteries are not properly
installed.
A. Reinstall the batteries. Refer to the
″Replacing the Batteries″ section.
B. The batteries are drained. B. Replace the batteries. Refer to the
″Replacing the Batteries″ section.
2. The remote control is not
connecting with the toilet.
The bottom row of icons
is blinking.
A. The remote is too far from the
toilet to receive a signal.
A. Move the remote closer to the toilet
to regain a connection.
B. The remote is not paired with
the toilet.
B. Pair the remote to the toilet. Refer
to the ″Remote Control – Setup″
section.
Kohler Co. 13 1325704-5-A