Installation Guide

Care and Cleaning (cont.)
•
The ideal cleaning technique is to rinse thoroughly and wipe the product dry after each use.
For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care &
Cleaning information, call 1-800-456-4537.
Troubleshooting
This troubleshooting guide is for general aid only. For service and installation issues or concerns, call
1-800-4-KOHLER.
Troubleshooting Table
Symptoms Probable Cause Recommended Action
1. The door is noisy when
opened or closed.
A. An outer roller clip is not
pointed straight down and is
scraping in the header.
A. Loosen the outer roller screw,
rotate the clip so that it points
straight down and is engaged in
the header, and securely tighten the
roller screw.
B. An outer roller is not tight,
causing the clip to scrape in the
header.
B. Tighten the outer roller screws,
ensuring that the clips point
straight down.
C. Door panels are too low,
causing them to scrape on the
base of the centerguide or on
the shower base/bath ledge.
C. Adjust the rollers to raise the door
panels so they no longer scrape.
See step 24.
D. Rollers have worn and are
noisy.
D. Replace the rollers.
2. The door is hard to move
or does not open.
A. A roller clip is not pointed
straight down and is scraping in
the header.
A. Loosen the roller screw, rotate the
clip so that it points straight down
and engaged in the header, and
securely tighten roller screw.
B. Door panels are too low,
causing them to scrape on the
base of the centerguide or on
the shower base/bath ledge.
B. Adjust the rollers to raise the door
panels so they no longer scrape.
3. The door panels are free
to swing in and out of the
shower.
A. The centerguide is not installed. A. Install the centerguide according to
the instructions.
B. The centerguide is not installed
in the correct location.
B. Install the centerguide on the
center of the shower base/bath
ledge.
C. The door panels are not
correctly installed on the
centerguide.
C. The centerguide rails should be
inside the bottom frames of the
door panels.
D. The door is the incorrect size for
the shower opening.
D. Obtain the correct product for your
shower opening.
4. The centerguide is loose. A. The threshold is not completely
installed over the centerguide.
A. Press the threshold firmly down on
the centerguide connector until the
two parts snap together.
B. The centerguide is not correctly
installed on the shower
base/bath ledge.
B. Apply 100% silicone sealant around
the entire centerguide. This is
easiest done if the outside panel is
removed.
C. The centerguide is not installed
in the correct location.
C. Install the centerguide on the
center of the shower base/bath
ledge.
D. Door panels are too low,
causing them to scrape on the
base of the centerguide or on
the shower base/bath ledge.
D. Adjust the rollers to raise the door
panels so they no longer scrape.
See step 24.
1314827-2-A 32 Kohler Co.