Homeowners Guide

Troubleshooting (cont.)
by a Kohler Co. Authorized Service Representative.
This troubleshooting guide is for general aid only. For service and
installation issues or concerns, call 1-800-4KOHLER.
Troubleshooting Table
Symptoms Probable Cause Recommended Action
1. Control panel
is not lit.
A. Valve is not
plugged into the
outlet.
A. Plug the valve into
an outlet.
B. Interface cable
connections may
be loose or
disconnected.
B. Check all interface
cable connections,
connect if needed.
C. Circuit breaker has
been tripped.
C. Reset the circuit
breaker.
D. The valve memory
may require
resetting.
D. Disconnect and
reconnect the valve
power cord from the
electrical outlet.
E. A ″straight-
through″ cable or
coupler was used
to connect the
interface to the
valve.
E. Connect the interface
to the valve using a
″cross-over″ cable
and coupler.
F. If none of the
recommended
actions for the
above issues
correct the
symptom, the
valve or interface
requires servicing.
F. Contact your Kohler
Co. Authorized
Service
Representative.
2. The interface
power
indicator is lit,
but the system
will not turn
on.
A. Interface cable
connections may
be loose.
A. Check all interface
cable connections,
connect if needed.
B. If the above
recommended
action does not
correct the
symptom, the
interface or valve
requires servicing.
B. Contact your Kohler
Co. Authorized
Service
Representative.
Kohler Co. 21 1214635-5-A