Homeowners Guide

Troubleshooting (cont.)
Troubleshooting Table
Symptoms Probable Cause Recommended Action
9. Water leaking
from the valve.
CAUTION: Risk
of personal injury
or product
damage. Turn off
the main power
and water supply.
A. Connections are
not secure.
A. Check all
connections. Make
adjustments as
needed.
B. Seals are worn or
damaged.
B. Order a seal service
pack and replace all
seals.
C. Internal leak. C. Unit requires
overhaul. Contact
your Kohler Co.
Authorized Service
Representative.
10. Hot water only,
the valve shuts
down.
A. Hot and cold lines
are reversed.
A. Switch hot and cold
water supply
connections. Verify
the hot water supply
is connected to the
″Hot″ inlet and the
cold water supply is
connected to the
″Cold″ inlet.
Error Code Diagnosis
Error
Code
Error
Description
Possible Cause Corrective Action
3 Outlet
temperature is
too high or
control
thermistor fault.
A. The inlet/outlet
fittings may be
blocked.
A. Check the valve
outlets for
blockage or
debris. Clean the
inlet screens.
Refer to the
″Clean the Inlet
Screens″ section
in the Valve
Homeowners
Guide.
B. Cold water
supply failure.
B. Reinstate the
cold water
supply.
Kohler Co. 25 1214635-5-A