Homeowners Guide

Troubleshooting (cont.)
Error Code Diagnosis
Error
Code
Error
Description
Possible Cause Corrective Action
36 Safety relay
fault or
thermistor.
A. Safety circuit
may require
resetting.
A. Unplug the valve
power cord from
the electrical
outlet; wait 10
seconds; plug the
valve back in;
resume use as
usual. If the fault
reoccurs, contact
your Kohler Co.
Authorized
Service
Representative.
B. Thermistor is
damaged.
B. Replace the
thermistor.
Contact your
Kohler Co.
Authorized
Service
Representative.
C. Valve circuit
board is
damaged.
C. Replace the valve
circuit board.
Contact your
Kohler Co.
Authorized
Service
Representative.
All
Other
Codes
A fault has
occurred on the
valve circuit
board.
A. Memory
requires
resetting.
A. Unplug the valve
power cord from
the electrical
outlet; wait 10
seconds; plug the
valve back in;
resume use as
usual.
B. If the symptom
has not been
rectified by
resetting the
memory, the
valve circuit
board is
damaged.
B. Replace the valve
circuit board.
Contact your
Kohler Co.
Authorized
Service
Representative.
1214635-5-A 28 Kohler Co.