User's Manual

JOBNAME: No Job Name PAGE: 12 SESS: 3 OUTPUT: Thu Jul 17 13:54:55 2008
Troubleshooting (cont.)
Music Troubleshooting Table
Symptoms Probable Cause Recommended Action
B. Musicmatch is not configured
for sharing.
B. Make sure music sharing is enabled
in Musicmatch. From the main
Musicmatch menu, click on
Options/Settings. Click on the tab
″CD Lookup/Connectivity.″ Click
the buttons next to ″Enable music
server″ as well as ″Universal Plug
and Play.″ Musicmatch does not
need to be running while using the
Media Module; once enabled, the
UPnP server runs in the
background. Reboot the Media
Module by disconnecting and
reconnecting the AC power.
11. The Media Module is
connected to my network
via wired ethernet, but is
unable to play Internet
radio and may sometimes
fail to locate, connect to,
or play music from my
music servers.
A. No IP address assigned to the
Media Module.
A. Determine the Media Module’s
address by entering the settings
menu, select ″System,″ select
″Music,″ select ″Roku IP Address.″
If your IP address is of the form
169.254.xxx.xxx, the Media Module
did not get a DHCP-assigned
address. Check the configuration of
your router to ensure it is set up to
assign DHCP addresses. Reboot the
Media Module by disconnecting
and reconnecting the AC power.
B. Ethernet cable is damaged. B. Replace the Ethernet cable.
12. No sound plays through
the bath transducers.
A. The song is paused. A. Make sure a song is playing. If the
song is paused, press the OK
button to continue playback.
B. The volume is too low. B. Make sure the volume is turned up
high enough for proper enjoyment.
13. Some of my music files
do not display while
browsing.
A. Missing ID3 tag info. A. ID3 data tags may be missing.
Information about your music,
including Song Name, Artist,
Composer, Album, and Genre is
usually created automatically by
the software you used to save your
audio CD files on your computer’s
hard drive. This process creates
data called ″ID3 tags″ to describe
each track. If this data is missing
from your music files, they will not
appear when you browse by that
data category. You can edit this
information in music jukebox
software such as iTunes.
14. A music file will not play. A. Unsupported file format. A. Make sure your file is a supported
format: iTunes Music Server: MP3,
AAC, ALAC, AIFF and WAV
Windows Media Player 11 /
Windows Media Connect: MP3,
WMA (including DRM WMA) and
WAV.
15. Songs purchased through
the iTunes music store
will not play.
A. Song is not supported because
of DRM.
A. This is normal. DRM AAC files
(i.e., files purchased on Apple’s
music store) are not supported.
Those files will be detected but will
be skipped during playback.
1093174-5-B 12 Kohler Co.