User's Manual

JOBNAME: No Job Name PAGE: 7 SESS: 3 OUTPUT: Thu Jul 17 13:54:55 2008
Troubleshooting (cont.)
It is recommended that any valve maintenance should be performed by a Kohler Co. Authorized Service
Representative.
This troubleshooting guide is for general aid only. For service and installation issues or concerns, call
1-800-4-KOHLER.
Interface Troubleshooting Table
Symptoms Probable Cause Recommended Action
1. Digital interface is not lit. A. Media module is not plugged
into the outlet.
A. Plug the media module into the
outlet.
B. Power supply connection to the
media module may be loose or
disconnected.
B. Check power supply connections to
the media module and reconnect if
needed.
C. Interface cable connections may
be loose or disconnected.
C. Check all interface cable
connections, connect if needed.
D. Circuit breaker has been
tripped.
D. Reset the circuit breaker.
E. The media module may require
resetting.
E. Disconnect and reconnect the
power supply from the media
module.
F. If none of the recommended
actions for the above issues
correct the symptom, the media
module or interface requires
servicing.
F. Contact your Kohler Co.
Authorized Service Representative.
2. The interface power
indicator pulses but does
not turn on.
A. Interface cable connections may
be loose or disconnected.
A. Check all interface cable
connections, connect if needed.
B. The media module requires
resetting.
B. Disconnect and reconnect the
media module power supply.
C. If the above recommended
action does not correct the
symptom, the interface or media
module requires servicing.
C. Contact your Kohler Co.
Authorized Service Representative.
3. The interface functions
normally but no water
flows from the spout or
handshower.
A. Inlet/outlet fittings may be
blocked.
A. Check the inlets and outlets for
blockage or debris. Clean the inlet
screens. Refer to the ″Clean the
Inlet Screens″ section in the Valve
Homeowners Guide.
B. Outlets are not plumbed
correctly.
B. Reroute plumbing as needed.
C. Hot and cold water supplies are
not turned on.
C. Turn on the water supply to the
valve.
D. The valve or media module
memory may require resetting.
D. Disconnect and reconnect the
power supply from the valve and
media module.
E. System error. E. Check the user interface for an
error code. Refer to the
″Diagnostics″ section in the Digital
Interface Homeowners Guide.
F.
If none of the recommended
actions for the above issues
correct the symptom, the media
module requires servicing.
F. Contact your Kohler Co.
Authorized Service Representative.
4. Display is difficult to read. A. Contrast is not optimized. A. Adjust contrast in the user interface
setting menu.
B. Brightness is not optimized. B. Adjust the brightness in the user
interface setting menu.
Kohler Co. 7 1093174-5-B