User's Manual

Proof
Troubleshooting (cont.)
Symptoms Probable Causes Recommended Action
B. Remote control is not linked to
the toilet.
B1. Reconnect the toilet using the
remote control and selecting;
[settings] > [maintenance] > [learn
remote], then following the
directions on the remote control
screen.
B2. Call the Customer Care Center
using the information provided on
the back page of this manual.
C. Remote control is not working. C. See the Remote Control
Troubleshooting section in the
remote control Homeowners Guide.
D. The trapway valve is not
opening or has an obstruction.
D. Use the remote control to open and
close the trapway several times by
selecting; [settings] > [cleaning] >
[manual clean] > [open bowl
valve] > [close] repeatedly.
2. Automatic flush does not
work.
A. Automatic flush is not enabled. A. Use the remote control to enable
automatic flush by selecting;
[settings] > [feature settings] >
[flushing] > [auto flush].
B. User is a small child. B. The automatic flush feature
requires a sensor under the seat to
be enabled. Children less than 48″
(1.2 m) tall may not activate this
sensor. Flush the toilet using the
remote control.
3. There is no water flow to
the toilet.
A. Water supply is not turned on. A. Clean or replace the inlet screen
following the directions in the
servicing section of this manual.
B. Inlet screen is blocked. B. Turn on the main water supply.
4. The toilet flushes
unexpectedly.
A. Automatic flush is enabled. A. When automatic flush is enabled
the toilet will flush 6 seconds after
the user stands up. To disable the
automatic flush, on the remote
control select; [settings] > [feature
settings] > [flushing] > [auto
flush]. The check mark and [auto
flush] will appear grey when the
feature is disabled.
B. The overflow sensor is
activated.
B1. No action is needed if occurrence
of the toilet flushing by itself is
isolated. When the overflow sensor
is
activated it will automatically
flush the toilet to lower the water
level.
B2. If unexpected flushing occurs
repeatedly call the Customer Care
Center using the information
provided on the back page of this
manual.
5. The water level in the
bowl is too high.
A. The toilet has a blockage. A. Open the trapway valve using the
remote control; select [settings] >
[cleaning] > [manual clean] >
[open bowl valve]. Use a plunger
to remove the blockage. For
extreme blockage a snake may be
used.
Kohler Co. 13 1212876-5-B