User's Manual

Proof
Troubleshooting (cont.)
Symptoms Probable Causes Recommended Action
6. There is no water in the
bowl or the water slowly
dissipates.
A. The water has evaporated when
there is extended period of time
between uses.
A. Flush the toilet to refill the bowl.
B. There is a blockage that does
not allow the trapway valve to
close all the way.
B1. Use the remote control to open and
close the trapway valve several
times by selecting; [settings] >
[cleaning] > [manual clean] >
[open bowl valve] > [close]
repeatedly.
B2. Open the trapway valve using the
remote control; select [settings] >
[cleaning] > [manual clean] >
[open bowl valve]. Use a plunger
to remove the blockage. For
extreme blockage a snake may be
used.
Cover and Seat Troubleshooting
Symptoms Probable Causes Recommended Action
1. Cover strikes back wall
when opening.
A. Flange rough-in is too close to
the wall. Rough-in should be
minimum of 11-3/4″ (298 mm).
A1. Adjust the finished wall or flange to
an 11-3/4″ (298 mm) or greater
rough-in.
A2. Call the Customer Care Center
using the information provided on
the back page of this manual.
2. Cover and/or seat does
not open automatically.
A. Sensors are not enabled. A. Use the remote control to enable
the sensors by selecting; [settings] >
[feature settings] > and [near],
[medium] or [far].
B. Sensor lenses are blocked. B. Clean all dirt or debris away from
the sensor lens. The lens is located
on the right side of the toilet next
to the heated feet air outlet.
C. Motion sensor is not set with
the correct sensitivity level.
C1. Use the remote control to enable
the sensor by selecting; [settings] >
[feature settings] > and [near],
[medium] or [far].
C2. Call the Customer Care Center
using the information provided on
the back page of this manual.
3. Cover sways when it
reaches the full open
position.
A. Some cover sway is normal. A1. No action required for minimal
cover sway.
A2. Call the Customer Care Center
using the information provided on
the back page of this manual.
1212876-5-B 14 Kohler Co.