User's Manual

Proof
Troubleshooting (cont.)
Symptoms Probable Causes Recommended Action
4. Seat fails to open when
side sensor is activated.
A. Sensor is not enabled. A. Use the remote control to enable
the sensors by selecting; [settings] >
[feature settings] > and [near],
[medium] or [far].
B. Side sensor lens is blocked or
dirty.
B. Clean all dirt or debris away from
the sensor lens. The lens is located
on the right side of the base of the
toilet near the middle.
C. Sensor is not set with the
correct sensitivity level.
C1. Use the remote control to enable
the sensors by selecting; [settings] >
[feature settings] > and [near],
[medium] or [far].
C2. Call the Customer Care Center
using the information provided on
the back page of this manual.
5. Cover and/or seat raises
when it should not.
A. Sensor sensitivity is set too
high.
A. Use the remote control to change
the sensor setting by selecting;
[settings] > [feature settings] > and
[near] or [medium].
B. There is an object in the hinge
area of the cover.
B1. There is a sensor located in the
hinge to avoid pinching. Remove
any objects from the hinge area.
B2. Call the Customer Care Center
using the information provided on
the back page of this manual.
Bidet Troubleshooting
Symptoms Probable Causes Recommended Action
1. Bidet wand fails to fully
retract.
A. Cleaning cycle of bidet was
interrupted.
A. Retract the bidet wand using the
remote control by selecting;
[settings] > [cleaning] > [manual
clean] > [extend wand] > [close].
B. The bidet wand spray tip is not
installed correctly.
B1. Reinstall the bidet wand spray tip
following the servicing instructions
in this document.
B2. Call the Customer Care Center
using the information provided on
the back page of this manual.
2. The bidet wand does not
full extend, and while
activated emits a grinding
noise.
A. The seal protecting against
waterflow into the bidet is dry.
A1. Enable the light using the remote
control by selecting; [settings] >
[cleaning] > [manual clean] >
[extend wand]. Clean the bidet
wand using a liberal application of
liquid soap. After rinsing the wand,
apply more liquid soap for
lubrication and select [close] on the
remote control.
3. The bowl light, located in
the tip of the bidet wand,
does not work.
A. The light is not enabled. A1. Enable the light using the remote
control by selecting; [settings] >
[feature settings] > [lighting] >
[bowl light] > [home].
A2. Call the Customer Care Center
using the information provided on
the back page of this manual.
Kohler Co. 15 1212876-5-B