User's Manual

Troubleshooting (cont.)
Symptoms Probable Causes Recommended Action
D. The toilet is in standy mode. D. Press the ″stop″ button on the
manual control panel on the side of
the toilet.
5. The toilet does not flush
but has power.
A. There is no water being
supplied to the toilet.
A1. Open the water supply stop all the
way.
A2. The overflow sensor is not
functioning properly.
B. The pump connection has not
been made properly.
B. Check the pump connection.
Reconnect properly.
C. The level switch is not properly
connected.
C. Check the level switch connection.
D. The actuation assembly does not
work.
D. Replace the actuation assembly.
6. The toilet has power, does
not respond.
A. The actuation switch is not
properly connected.
A. Check the actuation switch
connection.
B. As the toilet is powering off,
before the prompt sound has
stopped, the power was turned
on again.
B. After turning the power off wait
until the prompt sound has ended
before turning the power back on.
7. No water comes from the
bidet wand or it has a
weak stream when it is
activated.
A. The water supply stop is closed
or only partially open.
A. Open the water supply stop all the
way.
B. The inlet hose from the water
supply stop to the toilet is
kinked or looped too tight.
B. Remove the kink in the hose or
make the loop wider.
C. Seat sensor does not detect the
user.
C. Small children may not be detected.
Adjust the sitting position. The
sensor may have difficulty with
fabric or other objects. The sensor
is designed to sense skin.
D. The water supply screen is
blocked or damaged.
D. Service the filter following the
instructions in the Homeowners
Guide.
8. The heated seat is not
warm at all or it is not as
warm as desired.
A. The heated seat feature is not
enabled.
A. Activate the heated seat feature
using the remote control.
B. The temperature setting is too
low.
B. Adjust the heated seat temperature
using the remote control.
9. Water stops flowing from
the spray wand before
you are finished cleansing.
A. Five minutes after pressing one
of the spray icons, washing
automatically stops.
A. Pr
ess the ″Rear″ or ″Front″ icon
again.
10. Deodorizer feature is not
working.
A. The deodorizer is not activated. A. Activate the deodorizer feature
using the remote control.
11. The toilet does not flush
automatically.
A. Automatic flush feature is not
enabled.
A1. Activate the automatic flush feature
using the remote control.
A2. The sensor did not detect the user.
If this issue occurs repeatedly, call
the Customer Care Center using
the information provided on the
back page of this manual.
Kohler Co. 19 1288209-5-A
PROOF