Owner's Guide

Lid and Seat Troubleshooting
Symptoms Probable Cause Recommended Action
1. Lid strikes back wall when
opening.
A. Flange rough-in is too close to
the w
all. Rough-in should be
minimum of 11-3/4" (298 mm).
A. Adjust the nished wall or ange to an 11-3/4"
(298 mm) or greater rough-in.
2. Lid does not open
automatically.
A. Sensors are not enabled.
B. Motion sensor is not set with
the correct sensitivity level.
A. Use the KOHLER Konnect app to enable the
seat sensors.
B. Use the KOHLER Konnect app to adjust the
sensitivity level.
3. Seat does not open when
the side sensor is activated.
A. Side sensor is blocked.
B. Side sensor lens is dirty.
A. Remove any items siing within the sensor
range. The sensor is located on the right side of
the toilet base.
B. Clean all dirt or debris from the sensor lens.
The lens is located on the right side of the toilet
base, near the middle.
4. Lid and/or seat raises when
it should not.
A. Sensor sensitivity is set too
high.
B. There is an object in the hinge
area of the lid.
A. Use the KOHLER Konnect app to adjust the
sensitivity level.
B. Toilet can sense objects in the hinge area.
Remove any objects from the hinge area.
5. Lid sways when it reaches
the full open position.
A. Some lid sway is normal. A. No action required for minimal lid sway.
Cleansing Troubleshooting
Symptoms Probable Cause Recommended Action
1. Cleansing wand does not
fully retract.
A. Cleaning cycle of cleansing
was interrupted.
B. The cleansing wand spray tip
is not installed correctly.
A. Use the KOHLER Konnect app to retract the
wand.
B. Reinstall the spray tip. Refer to the “Servicing
the Cleansing Wand” section.
2. Cleansing wand does not
fully extend, and while
activated emits a grinding
noise.
A. The seal protecting against
waterow into the cleansing
seat is dry.
A. Use the KOHLER Konnect app to extend the
cleansing wand. Clean the wand using a liberal
application of liquid soap. Rinse the wand,
then apply more liquid soap for lubrication.
Retract the wand.
3. The bowl light, located in
the tip of the cleansing
wand, does not work.
A. The light is not enabled. A. Use the KOHLER Konnect app to enable the
light.
4. Cleansing wand partially
retracts, hesitates, then
fully retracts.
A. This is normal operation.
When the cleansing wand
hesitates, it is being rinsed o,
then it fully retracts.
A. No action needed.
5. Cleansing wand moves
erratically or stops.
A. The cleansing wand cycle was
interrupted.
A. Turn the power to the toilet o using the
power buon on the back of the toilet, wait 10
seconds, turn the power back on.
1411744-5-B
12 Kohler Co.
PROOF