Owner's Guide

Troubleshooting
This troubleshooting guide is for general aid only. For w
arranty service, contact your dealer, wholesale distributor, or call
1-800-4KOHLER.
NOTE: When the remote control is not in use, it will enter standby mode. Press any icon on the remote control to activate
the screen.
Start Up
When the toilet is rst installed or the power fails, when power is restored or turned on, the toilet will automatically go
into start-up mode.
If the toilet does not function correctly upon completing the start-up sequence, or it fails to start, contact the Customer
Care Center using the information located in the front of this manual.
Blockage
To clear the toilet when there is a blockage, a standard plunger with an insert works best.
Small Children
The automatic ush and cleansing features are activated by a sensor located inside the seat. Small children may not be tall
enough to be detected by the sensor.
Flush Troubleshooting
Symptoms Probable Cause Recommended Action
1. Toilet does not ush. A. Toilet is blocked.
B. The remote control is not
paired with the toilet.
C. The remote control is not
working.
A. Use a plunger to remov
e the blockage. For
extreme blockage a snake may be used.
B. Pair the remote control to the toilet. Refer to
the “Remote Control - Setup” section.
C. Refer to the “Remote Control Troubleshooting”
section.
2. Automatic ush does not
work.
A. Automatic ush is not
enabled.
B. User is a small child.
A. Use the KOHLER Konnect app to enable
automatic ush.
B. Children less than 48' (1.2 m) tall may not
activate this sensor inside the seat. Flush the
toilet using the remote control.
3. No water ow to the toilet. A. Water supply is not turned
ON.
A. Turn ON the water supply.
4. Toilet ushes unexpectedly. A. Automatic ush is enabled. A. When automatic ush is enabled, the toilet will
ush 10 seconds after the user stands up. To
disable automatic ush, use the KOHLER
Konnect app.
5. No water in the bowl or the
water slowly dissipates.
A. The water has evaporated
when there is extended period
of time between uses.
A. Flush the toilet to rell the bowl.
Kohler Co. 11
1411744-5-B
PROOF