User Guide

1. Troubleshooting
4-3
Troubleshooting
Chapter 4
If the problem persists even after these checks have been made, refer to the
documentation for the machine.
Continued from the
previous page (Print-
ing does not start
despite completion of
the printing setup on
the computer.)
The print job is locked. Select Printer using the Mode
button on the control panel of the
machine. Enter the correct pass-
word.
The connection from the
controller to the network
has not been established.
Consult the network administra-
tor.
When E.C.M. (E.K.C.) is
used, an incorrect password
may have been typed.
Use the correct password.
Multiple copy sets are
mistakenly sorted and
stapled together as a
single large set.
The settings in certain
applications may conflict
with the printer driver set-
tings.
In the application, turn off Col-
late and set the copy count to
1. In the printer driver, make
the desired Sorting and copy
count settings.
A large number of
copies are mistak-
enly printed.
The settings in certain
applications may conflict
with the printer driver set-
tings.
In the application, turn off
Collate and set the copy count to
1. In the printer driver, make
the desired Sorting and copy
count settings.
Symptom Possible cause Action