FAX 9930 User’s Manual
Overview User’s Manual | i
Every effort has been made to ensure that the information in this handbook is complete, accurate, and up-to-date. Konica Business Technologies, Inc. assumes no responsibility for the results of errors beyond its control. Konica Business Technologies, Inc. also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this handbook will not affect the applicability of the information in it.
Contents Overview Help and Helpful Hints ........................................ 1 Introduction ........................................................ 11 Where is the Help Key? ......................................................... 2 What Does Help Do? ............................................................. 2 Help List ................................................................................ 3 Function List .........................................................................
iv Installation .......................................................... 27 Selecting Functions and Settings ....................... 40 Safety ................................................................................... 28 Installation Hints .............................................................. 28 Operation and Maintenance ............................................. 29 Toner Cartridge and Image Drum Handling ..................... 29 Toner Emergency First Aid ..........................
Setting Basic Features ........................................ 48 Setting the Date and Time ................................................... 48 Setting the Language .......................................................... 48 Setting Your Fax Machine’s ID............................................ 49 TSI/CSI ........................................................................... 49 Sender ID ........................................................................
Other Basic Parameters ........................................................ 59 Monitor Volume ................................................................ 59 Buzzer Volume .................................................................. 59 User Language .................................................................. 59 Paper-Size Setting ............................................................. 60 Connecting to a PBX...........................................................
Basic Faxing ....................................................... 76 Document Guidelines .......................................................... 76 General .............................................................................. 76 Single Page Specifications ............................................. 77 Multiple Page Specifications ......................................... 77 Loading Documents ............................................................ 78 Resolution .........................
Sending a Fax to Multiple Locations ................ 98 Group vs. Broadcast ............................................................ 98 Group Faxing..................................................................... 100 What is a Group Fax? ...................................................... 100 Programming a Group ..................................................... 101 Deleting and Groups ....................................................... 102 Sending a Fax to a Group........................
Advanced Operations ...................................... 106 Delayed Faxing ................................................................. 107 What is Delayed Faxing? ................................................ 107 Delayed Fax vs. Delayed Batch ...................................... 107 Sending a Delayed Fax ................................................. 108 Canceling Delayed Transmissions ............................... 109 Delayed Batch Transmission ..........................................
Relay Faxing ..................................................................... 127 Using Your Machine as a Relay Initiating Station ......... 128 Relay Password ............................................................. 129 Relay Group Numbers .................................................. 129 Relay Key Station (Hub) .............................................. 129 Contact Number for Relay Broadcast Report............... 130 Relay Broadcast Report................................................
Customizing Features and Operations ........... 147 Identifying Current Settings ............................................. 148 Printing a Configuration Report ..................................... 148 Changing Operation Functions ......................................... 149 List of Operation Functions ............................................ 150 Remote Diagnosis......................................................... 150 Transmission (TX) Mode Default .................................
Reports .............................................................. 160 Understanding Reports ...................................................... 160 Printing Reports ................................................................ 160 Printing a Message Confirmation Report..................... 160 Printing Other Reports .................................................. 160 List of Reports ................................................................... 161 Printed from the Menu ..................
Maintenance ..................................................... 172 Options and Accessories .................................. 186 Cleaning the Scanner Path .............................................. 172 Replacing the Toner Cartridge .......................................... 173 Toner Yield ...................................................................... 173 Replacing the Image Drum................................................ 177 Image DrumYield ...........................................
xiv Problem Solving ............................................... 190 Specifications .................................................... 209 Printing a Cleaning Page................................................... 190 Clearing a Document Jam ............................................... 191 Clearing a Printing Paper Jam ........................................... 192 Display Panel Messages .................................................... 196 Normal Display in Standby Mode ....................
Help and Helpful Overview Hints Your fax machine has many features and capabilities that will help you • operate the machine • save money • save time The Help button provides valuable information to help you operate the machine. This section summarizes the features and capabilities directly connected to saving money and time. Details for these features and capabilities are provided in other sections of this document. You may want to use some of our Helpful Hints when working with your machine.
Where is the Help Key? What Does Help Do? The Help key (1) is a control panel key. When you press the Help key, a Help List and Function List print. The Help List is a guide for using key features of the machine. It provides step-by-step instructions for using the control panel to access or program various machine settings and features. The Function List is a printout of the menu structure. The menu is set up in a multilevel structure of functions, options, and settings.
Help List Function List The Help List covers the items listed below. 1 Program Speed Dial Numbers 2 Program Groups 3 Sending a Fax to Multiple Locations (Broadcast) 4 Sending a Fax to a Single Location 5 Copying 6 Delayed Faxing 7 Function Settings 8 Report Printing 9 Message Confirmation Report The Function List is a report of the product’s menu programming structure. Use it as a reference while moving through the levels of the menu. It is NOT a report of the current menu settings.
Saving Money Most phone services offer lower phone rates during off-peak times and for local phone connections. Your fax machine allows you to take advantage of lower phone rates. Some savings depend on the options you have purchased and the type of fax machines you communicate with. You can specify the time your outgoing faxes will be sent. Delayed Transmission This feature allows you to send documents at a specified time and date. You do not have to manually start the transmission.
Control Access to Your Machine You can control access to your machine. The method you use determines the amount of access control. • ! A password must be entered or the machine cannot be used The machine can only be used by people who have the password. Up to 24 passwords can be programmed. How could you use this? If different departments share the machine, each department could have its own password.
Saving Time Help Button Press the Help Button to print a Help List and Function Lists. These are great references to use while working with your machine. See “Help and Helpful Hints.” Speed Dial Numbers Speed Dial Numbers (One Touch, 2-Digit, 3-Digit) can be programmed with frequently dialed numbers. This greatly reduces the number of keystrokes and time required when using these numbers. For more information, refer to “Programming Speed Dial Numbers.” Dual Access Your machine can multi-task.
Helpful Hints Send a Fax and Save the Number If you enter a number to send a fax, and want to save it as a Speed Dial number, you can 1 Enter the number. 2 Place the document on the feeder. 3 Press Speed Dial/Search. The machine goes to the next available (not yet programmed) Speed Dial number. LOC # displays. 4 Press Enter. 5 You are prompted to enter the information for this Speed Dial (Name, Alternate Telephone Number, Communications Speed, and Echo Protection State.
Quick Message Confirmation Report To quickly print the Message Confirmation Report for the most recent transmission performed by the machine, press ENTER twice. 8 | Konica FAX 9930 Checking Information During Transmissions Your fax machine allows you to check the progress of a fax being sent by your machine. Press the # key twice while a fax is being sent from your machine.
References There are four very useful reference documents that you should print and keep near your fax. These documents are very helpful when programming your machine. 1 Help and Function Lists Press Help and these lists print. The Help List provides instructions for using the control panel to access or program various machine settings and functions. The Function List is a printout of the menu structure. It IS NOT a report of current menu settings.
Recording Addresses and Passwords ! Be sure to record any addresses and passwords you program. Keep the record in a safe place. If you forget a password, you will need to contact your Authorized Konica Dealer for assistance. Some of the features that use addresses and passwords are: 10 • Confidential Faxes See “Advanced Operations, Confidential Faxes.” • Relay Faxes See “Advanced Operations, Relay Faxing.
Introduction Overview Thank you for purchasing this fax machine. This desktop, plain-paper facsimile machine utilizes advanced lightemitting diode (LED) technology for quick and trouble-free transmission/reception of data and images. In addition to the many standard features, options can expand the machine’s capabilities. For information on the options, see “Options and Accessories.” Konica Web Site The Konica Web Site provides the most current information available on your product.
Features The machine includes the following features: • Help Button. Pressing this button causes the unit to print a Help List and the Function List. • Control panel. Special programming keys, a 40-key plate for pre-programmed telephone numbers, and a 10key pad for standard dialing and programming. • 12 80-character display (4 rows of 20 characters). Easy to read display for operation guidance, clock display, function information, etc. • Automatic alternate call.
• Automatic redial and page retransmission. Ensures document transmission when a telephone number is busy or a problem occurs in the communications process. • Advanced memory transmission/reception features. A number of convenient features including automatic reception into memory without printing—ideal for reception of confidential communications). • Fax forwarding.
Getting to Know Overview Your Machine Components Refer to the illustrations for the location of the item(s). 1 Display Panel Displays status of machine and operation in progress 2 One-Touch Keypad Use for one-touch dialing of preprogrammed telephone numbers and for entering alphabetic, numeric and special characters for programming and ID entries. 3 Numeric Keypad Use to enter telephone numbers, program information, and manual dialing.
4 5 6 7 8 9 Manual Paper Feeder Tray Fold out for manual paper feed (bypass paper tray). Use this to feed different types of paper directly into the machine. Copy Stacker Release Buttons Press these two buttons (one on each side), to gain entry to the toner/image drum area. Power Switch Press 1 to turn on and 0 to turn off. Control Panel (Programming) Keys These are the main keys used for programming machine settings and operations and navigating through the function menu.
10 Document Tray Holds documents being faxed or copied. 11 Document Tray Extension Pullout extension supports long (length) documents. 12 Copy Stacker Holds document copies after copying process. 13 Copy Stacker Extension Pullout extension for supporting long documents. 14 Paper Tray Holds 250 sheets of paper (universal type: legal, letter, A4) 15 Paper Indicator Shows level of paper remaining in paper tray. 16 Copy Output Lever Up position: copies exit the machine face down.
17 AC Power Cord Socket Plug the AC power cord (supplied with the unit) into this socket. 18 Line Jack Jack for connection to main outside telephone line. 19 Back Cover Remove this cover to expose the expansion (installation) slots for certain options. Options vary according to the the model of your machine. See “Options and Accessories” 17 ! 20 IEEE-1284 Parallel Port The optional Multi-Function Printer (MFP) Kit uses this port. The MFP software allows your fax machine to interface with a computer.
23 LED Printhead This black bar is the transfer mechanism that writes received/copied information to the image drum. Clean the LED when you change the toner cartridge. See “Maintenance.” 24 Image Drum Unit The image drum contains a green photosensitive drum which receives information from the LED print head and transfers it to the printing paper. Install a new image drum unit* when Replace Drum appears on the display panel.
Control Panel Keys and Indicators ™ User’s Guide | 19
1 Display Panel: Refer to this display for instructions and information while the machine is performing operations, or when entering information or changing settings. 2 Shift Up ¶ Key: Use this key to: - Move to the previously selected option in the same operational layer when programming the machine. - Move to the upper row from the lower row when data such as telephone numbers is listed in two rows.
7 Enter Key: Use this key to: - Determine/register a menu option or setting. - Determine the location of a broadcast operation. - Display the results of a transmission or printout a Message Confirmation Report when the machine is in the standby mode with no document set in the document tray. 8 Help Key: Press this key to print out Help and Function lists. 9 Resolution Key (Photo, Ex.fine, Fine, STD indicator lights): Use this key to set the desired resolution of the fax/copy after loading the document.
15 Numeric Keypad: These 12 keys work like the keypad on a standard telephone when dialing a telephone number. They are also used to move to another operation mode, enter numbers, letters and other characters when programming the machine, and input speed dial numbers after pressing the Speed Dial key. The “#” key is used for the creation of groups of telephone numbers for batch transmission.
21 Stop Key: Use this key to: - Cancel the operation shown on the display. - Cancel the transmission of a fax (press twice within 3 seconds). - Cancel an alarm (Alarm indicator light illuminates). - Return to higher operational layers when programming the machine. 22 One-Touch Keypad Latch to Second Panel: Lifting this latch rotates the primary label plate for the One-Touch keypad, revealing a second panel. ! The One Touch Sheet(s) provide space for Speed Dial numbers 1 through 80.
One-Touch Keypad Use these keys for quick, one-touch dialing and the programming of other machine operations. In addition to the ability to assign telephone numbers (up to 40 digits each) to a One-Touch key, alphanumeric names of up to 15 characters in length can be registered (Telephone Directory).
Caps Key (One-Touch key #31): Use this key to switch between uppercase and lowercase when entering alphanumeric characters. Space Key (One-Touch key #36): Use this key to enter spaces when programming the machine. Unlike the Pause key, spaces provide easier reading only and have no effect on dialing characteristics. Plus Key (One-Touch key #39): Each fax number entered or programmed into the machine can be up to 40 digits long.
Accessing Second Panel of One-Touch Keys To access the second panel of One-Touch keys (41-80), grasp the latch at the bottom of the keypad and lift up on the main panel, swinging it up and to the right. After pressing the desired key(s), close the main panel. ! The One Touch Sheet(s) provide space for Speed Dial numbers 1 through 80. For Speed Dials 81 and above, program the number(s) and print the Telephone Directory. See “Reports, Telephone Directory.
Installation Overview To install your fax machine, follow the steps in this section.
Safety Installation Hints • Install your fax machine in a dust-free location away from direct sunlight • Do not plug your fax machine into a power source shared by equipment that produces electrical noise (e.g., air conditioners). • Leave electronic adjustments to authorized service personnel • The LINE terminal connects your fax machine to a standard telephone line. To avoid damage to your telephone system or to the fax machine, do not plug your fax machine into anything other than a standard RJ-11C jack.
Operation and Maintenance • Use a dry cloth to clean the control panel and the main body of the unit. • Aside from the instructions specifically mentioned in this document, your fax machine is not user serviceable. Do not attempt to service the machine or lubricate moving parts by yourself. • Pull out the AC plug before trying to remove any objects that may have fallen into the machine. • Immediately disconnect the fax machine if it becomes physically damaged and arrange for its repair or disposal.
Toner Emergency First Aid • Eye: Flush eyes with plent of water. If symptoms occur, get medical attention. • Skin: Was with water and mild soap • Ingestion: Wash out mouth with water. Drink one or two glasses of water, if symptoms occur, get medical attention. • Inhalation: Remove victim to fresh air. If symptoms occur, get medical attention. 30 | Konica FAX 9930 Getting Started Where to Install Your Fax Machine Place your fax machine in a dust-free location away from direct sunlight.
Unpacking Remove contents from the carton. Be sure that all the items listed below are included. ! 1 2 3 4 5 6 7 If any items are missing, contact Konica immediately. Keep your packing materials and carton in case you need to ship or transport the unit.
Setting Up Your Fax Machine 1 Lift up on the document tray and swing it up and out of the way. 32 | Konica FAX 9930 2 Press the release buttons located on both sides of the copy stacker. Lift up the stacker.
3 Move aside the protective sheet and grasp the image drum cartridge, then lift it out. Caution: Do not touch the green drum surface! ! 5 Put the image drum cartridge back into place. 6 Press down at each end of the image drum cartridge to make sure it is installed correctly. 4 Grasp the protective sheet and pull it out.
Installing the Toner Cartridge 1 Lift out the toner well cover and discard. 2 Unwrap the toner cartridge and gently shake it to distribute the toner. Then carefully peel the tape from the bottom of the toner cartridge. 3 Holding the toner cartridge with the bottom down, insert the left side into the toner well, placing it under the tab (a). ! ! 34 | Warning: Be careful when handling the toner cartridge. Do not let toner spill onto your clothing or other porous materials.
4 Lower the right side down into the toner well. 6 Close the copy stacker and document tray. Make sure the cover is firmly closed. 5 Push the lock lever (in the direction of the arrow) until it stops.
Attaching the Document Stacker Connecting to the Telephone Line Attach the document exit stacker on the back of the machine using the latching mechanism provided. 1 Insert one end of the telephone cord into the LINE jack in the back of the machine. 2 Insert the other end into your wall telephone jack.
Connecting Optional External Devices Handset If you purchased an external handset option with your fax machine, follow these instructions to install it. 1 Plug in one end of the handset cord into the handset and the other end into the jack on the front of the cradle. Place the handset in the cradle. 2 Insert the supplied telephone cord into the jack located on the back of the cradle. 3 Insert the end of the cord into the TEL jack on the back of the fax machine.
Answering Machine Refer to “Connecting an External Telephone.” You must have the TAD mode feature turned on for an answering machine to work with your fax machine. See “Setting Basic Features, Setting the Answering Mode.” Connecting Power 1 Plug the power cord into the back of the unit. ! Answering Machine and Telephone 1 Connect your answering machine to your fax machine. 2 Plug your external telephone’s cord into the telephone jack on your answering machine.
Loading Paper Your fax machine can hold up to 250 sheets of standardweight (20 lb. [75 g/m2]) paper in letter, legal, and A4 sizes. For best results, use paper specially made for laser printers or photocopiers. Load paper into the tray print side DOWN. If you are loading letterhead, place the paper print side down, with the letterhead near the handle part of the tray. If you are receiving a document created on legal-size paper, the document will be reduced to fit on letter size paper.
Selecting Functions Overview and Settings The display (a) and navigating keys (b) on the control panel simplify setting your machine’s functions. Press Menu/Exit (c) to access the menu. The machine functions are organized in a menu structure. Functions are shown in the display as you navigate through the menu, using the navigation keys. If a document is loaded, menu functions for sending documents are displayed first. If no document is loaded, other menu functions are displayed.
Navigating the Function Menu The menu is set up in a multilevel structure of functions, options, and settings. A function can include a number of options and settings. For example, Polling TX/RX includes 2 options—Polling TX and Polling RX. Each of these options includes a number of possible settings.
Using the Help Key To see how the menu is organized, press HELP (1). Your machine prints Help and Function Lists, which provide instructions for accessing menu items. These are helpful when you are setting your machine’s features. See “Help and Helpful Hints.” 1 42 | Konica FAX 9930 Setting Features There are two ways to navigate through the functions: Step Access The step access method moves through the function menu step by step. It lets you see your choices at each level.
Using Step Access To navigate through the various functions step by step, use the navigation keys: Press the MENU/EXIT key to activate the function menu mode and to exit the function menu mode and return to standby state. ¶ to move to the previous function or Press SHIFT UP¶ option Press SHIFT DOWN Ä to move to the next function or to move from the upper row to the lower row when data is entered in two rows. Press SHIFT LEFT § to move to the previous function or to move the cursor to the left.
Using Speed Access If a function has a speed access number, type in the number at the menu display prompt to access the function. Speed access numbers must be entered in two-digit format (for example, 00 or 99). A list of speed access numbers follows this section. Here is an example of using speed access. Speed Access Numbers There are seven types of speed access numbers.
Speed Access Numbers (by Type) Clock Adjustment 00 Clock Adjustment ID/Password Programming 01 TSI/CSI 02 Sender ID 03 Personal Box 04 Memory Password Machine Settings 10 Auto Answer Mode 11 Monitor Volume 12 Buzzer Volume 13 User Language 14 Remote Diagnosis 15 TX Mode Default 16 No Toner Memory Receive 17 Memory Full Save 18 Instant Dial 19 Restrict Access 20 ECM Function 21 Closed Network 22 Toner Save 23 Sender ID Switch 24 1st Paper Size 25 2nd Paper Size This is active only when the second paper tray
Speed Access Numbers (by Type) Dial Options 40 Redial Tries 41 Redial Interval 42 Auto Start 43 Dial Tone Detect 44 Busy Tone Detect 45 MF/DP 46 Pulse Dial Rate * 47 Pulse Make Ratio * 48 Pulse Dial Type * 49 MF Tone Duration * 50 PBX Line 51 Flash/Earth/Normal * 52 Dial Prefix * Settings for 46, 47, 48, 49, and 51 should only be changed by Authorized Service Technicians.
Speed Access Numbers (by Type) LAN Options Functions 80 to 85 are reserved for future options.
Setting Basic Overview Features Setting the Date and Time Setting the Language Follow these instructions to set the date and time: 1 Press Menu/Exit to enter the menu. 2 Using the numeric keys (0-9), enter speed access number 00. The display shows: 1 Press Menu/Exit to enter the menu. 2 Using the numeric keys (0-9), enter speed access number 13. 3 Enter the current date (xx/xx/xxxx) and time (hh:mm) using the numeric keys (0-9), press Enter.
Setting Your Fax Machine’s ID Fax machines must identify the sender (Sender ID) and the sender’s telephone number (TSI/CSI) on each page of every fax sent. Important: Programming this information into your fax machine is required by law in the United States. ! Setting the TSI/CSI and Sender ID 1 Press Menu/Exit to enter the menu. 2 Input speed access number 02. 3 Input up to 20 numbers and characters (0-9/Hyphen/ Space/+), press Enter. 4 Press Menu/Exit.
Setting the Answering Mode List of Modes Procedure • Auto Receive Mode [FAX] 1 Press Menu/Exit to enter the menu. 2 Input speed access no. 10 (Auto Answer) 3 Press Ä or ¶ to select the desired mode, press Enter. 4 Press Menu/Exit to return to standby mode. Set the answering mode based on how you want your machine to answer calls and what telephone equipment is connected to it. Choose the mode that best fits your needs.
Manual Receive Mode [TEL] You use the same line for both fax and telephone calls and the majority of your incoming calls are telephone calls. To use this feature, you must have an external, optional handset or telephone connected to your fax machine. When someone calls, your machine rings like a telephone. You can answer from an external telephone connected to your machine. If you pick up the hand set and hear fax machine tones, press the Start key to receive the fax.
Memory Reception Mode [MEM] Received data is not printed but is stored into memory, even if there is fax paper on which to print. Use the Print Operation function to print out data stored in memory during Memory Reception mode. You can set a password (USER PROGRAMMING under MEM. PASSWORD PRG) to disable the Memory Reception mode. Forwarding Mode [FWD] All fax communications are received into memory, then forwarded to another telephone number.
Dial and Incoming Call Parameter Settings These settings allow you to control the way your machine dials telephone numbers and receives incoming calls. Setting these functions before beginning use of your machine will make your fax communications more efficient. Setting Dial and Incoming Call Parameters 1 Press Menu/Exit to enter the menu. 2 Input the speed access number for the dial or incoming call parameter you want to change. 3 Use Ä or ¶ to select the desired setting, Press Enter.
Dial Parameter Settings Redial Tries Speed access no. 40. This function controls how many times your machine automatically redials a number that is busy or does not answer. Available settings are from 0 to 10 tries. 3 tries is the default setting. Redial Interval Speed access no. 41. The function controls how long your machine waits between each automatic redial attempt. Available settings are from 1 to 6 minutes. The default setting is 3 minutes between dialing attempts.
Busy Tone Detect Speed access no. 44 This function allows your machine to detect a busy tone when sending a fax. Available settings are ON and OFF. ON is the default setting. Tone/Pulse (MF/DP) Speed access no. 45 This function controls which method your machine uses for dialing. DP: dial pulse dialing, which uses monotone pulses to dial a number like a rotary telephone, MF: multi-frequency dialing (touch tone), which uses different tones to dial a number. MF is the default setting.
FLASH/EARTH/NORMAL Speed access no. 51 This function sets the type of PBX line your machine is connected to (if your machine is connected to a PBX). Available settings are NORMAL (N), flash (F) and earth (E). NORMAL (N) is the default setting. 56 | Konica FAX 9930 DIAL PREFIX Speed access no. 52 If your machine is connected to a PBX, use this function to tell your machine what access number is used to obtain an outside line from your PBX. You can enter up to 4 digits. Available settings are ON and OFF.
Incoming Call Parameters Incoming Ring Speed access no. 60 This function offers a soft ringing sound through the machine’s built-in speaker when a call is received. If the function is set to OFF, the machine does not emit a ringing sound during incoming calls. If the function is set to ON, the machine emits a ringing sound when the machine is set to TEL (manual receive mode) or Ring Response is set to 20 sec (except 1 ring).
Continuous Tone Speed Access no. 63 When this function is set to ON, a completion tone is emitted at the end of receiving a fax. Pressing the Stop key turns off the tone. Available settings are ON and OFF. OFF is the default setting. PC/FAX Switch Speed Access no. 64 When set to ON, the machine automatically switches to FAX when fax reception by a connected personal computer is not possible. Fax reception is disabled when the PC/FAX switch is set to OFF. Available settings are ON and OFF.
Other Basic Parameters Monitor Volume User Language Speed Access no. 11 The machine is equipped with a speaker for monitoring operations. This function provides a 5-level audio adjustment of the speaker. Available settings are OFF, Low, Mid, High-Mid, High. Mid is the default setting. Speed Access no. 13 Your machine has two languages installed—English and Spanish or French, depending on where you purchased it.
Paper-Size Setting The machine can support two different paper settings (when the 2nd-Tray option is installed). 1’ST Paper Size Speed Access no. 24 Sets the size of the paper loaded in the standard (built-in) paper tray. Default setting is Letter. 2’ND Paper Size* Speed Access no. 25 Sets the size of the paper loaded in the second (optional) paper tray. Default setting is Letter. * This setting is only available when the second tray is installed.
Entering a PBX Dial Prefix Clearing the PBX Dial Prefix 1 2 3 4 5 1 2 3 4 Press Menu/Exit to enter Menu. Input speed access no. 50 (PBX Line), wait. Press ¶ or Ä to select ON or OFF setting, press Enter. Press Ä until you reach Dial Prefix, press Enter*. Input the digit(s) normally dialed to obtain an outside line from the PBX, press Enter. 6 Press Menu/Exit to return to standby mode. * Dial Prefix can also be accessed from the main menu by entering its speed access code 52.
Programming Speed Overview Dial Numbers You can program (save) frequently dialed numbers into your machine. This way, you enter the full number once, and access the number with one or a few keystrokes thereafter. 230 spaces are available for programming numbers. These spaces have four different types. • One-Touch Speed Dial • 2 Digit Speed Dial • 3 Digit Speed Dial • Group Dial 62 | Konica FAX 9930 ! Each fax number that you enter or program into your machine can be up to 40 digits long.
Types of Speed Dial Numbers One-Touch Speed Dial Numbers are spaces 01 to 80. They are called one-touch because you access them with one touch of a button. 2 Digit Speed Dial Numbers are spaces 81 to 99. They are called two-digit because you access them by entering their two-digit space designation (81 to 99). 3 Digit Speed Dial Numbers are spaces 100 to 230. They are called three-digit because you access them by entering their three-digit space designation (100 to 230).
One-Touch Speed Dials For quick and easy faxing operations, you can store up to 80 telephone numbers in the machine’s memory and send documents to a fax number by pressing a single key. Your fax machine is equipped with 80 one-touch keys. The first 40 are accessed directly from the “top” of the control panel. The second 40 are accessed by lifting the panel the reach the “bottom” of the control panel.
2 or 3 Digit Speed Dials In addition to one-touch speed faxing, you can program an additional 150 numbers for 2 or 3 digit entry faxing. 2 Digit Speed Dial Numbers are spaces 81 to 99. They are called two-digit because you access them by entering their two-digit space designation (81 to 99). 3 Digit Speed Dial Numbers are spaces 100 to 230. They are called three-digit because you access them by entering their three-digit space designation (100 to 230).
Programming One-Touch and 2 or 3 Digit Speed Dial Numbers To program your speed dial numbers, follow these instructions. Programming speed dial numbers has two steps.
Communications Speed The available settings are 33.6 K, 28.8 K, 14.4 K, 9.6 K, and 4.8 K. The default setting is 33.6 K. If the machine you are communicating with is an older fax machine, and you are having problems communicating with it, try adjusting the speed to a lower setting. Echo Protection State The available settings are ON or OFF. The default setting is OFF.
Program the Information To enter the information for each speed dial number, use one of the following input methods. • Other Keys • Numeric Keypad • One-Touch Keypad Other Keys These keys are used in the programming process. They include Menu/Exit, Shift keys, Enter, and Capital (CAPS). 68 | Konica FAX 9930 Numeric Keypad 0-9/*/#: Use these keys to enter alphabetic characters (uppercase, lowercase). Unique Key: Use this key to enter a variety of unique characters. Symbols: ! # & ‘ ( ) * + , - .
One-Touch Keypad The One-Touch keypad is arranged like a standard keyboard for quick touch typing of names, Sender and Location ID. Alphabet Keys: (#1-27, except #20) Use these keys for easy entering of alphabetic characters. Caps Key (One-Touch key #31): Use this key to switch between uppercase and lowercase when entering alphanumeric characters. Unique Key (One Touch key #20): Use the same as the “0” of the numeric keypad. Also used to enter: Symbols: ! # & ‘ ( ) * + , - .
70 | Konica FAX 9930
Programming a Speed Dial ! Print the Telephone Directory before you begin programming. This provides a reference of the speed dial numbers already programmed. See “Reports, Telephone Directory.” Be sure to write the name for any Speed Dial numbers you program on the One Touch Sheet(s). The One Touch Sheet(s) provide space for Speed Dial numbers 1 through 80. For Speed Dials 81 and above, program the number(s) and print the Telephone Directory. See “Reports, Telephone Directory.
5 Input the telephone number (LOC #), press Enter. 6 Input a name if desired (up to 15 characters), press Enter. 7 Input alternate telephone number (ALT#) if desired, press Enter. 8 Select Communication Speed, press Enter. 9 Select On or Off for Echo Protection, press Enter. 10 Repeat the above process from Step 3 until you have finished programming. 11 Press Menu/Exit to return the machine to standby mode. 12 When finished with the programming of One Touch keys, lift off the plastic cover.
Clearing a Speed Dial Print the Telephone Directory before you begin clearing. See “Reports, Telephone Directory.” This provides a reference of the speed dial numbers already programmed. ! Using Clear 1 2 Press Menu/Exit to enter the menu. Press Ä to select Location Program, press Enter. There are three ways to clear a speed dial number. • Programming new information as a replacement to the existing speed dial information. • Using DEL to erase the existing speed dial information.
Chain Dialing Each fax number that you enter or program into your machine can be up to 40 digits long. If you need to dial a number with more digits, use the chain dial feature. Creating a Chain Dial Number Print the Phone Directory before you begin programming. See “Reports, Telephone Directory.” This provides a reference of the speed dial numbers already programmed. ! 1 2 3 74 | Program the first 39 digits into a Speed Dial number. See “Programming Speed Dial Numbers, Programming a Speed Dial.
Programming a Group If you often send a fax to many fixed locations, setting up these locations as a group will save time. See “Sending a Fax to Multiple Locations.
Basic Faxing Overview Document Guidelines General • Try to use good quality documents for your fax transmission. Documents that work best are typed or written with a black felt-tip pen on white (or light) paper. • Do not send documents that are not rectangular. • Never use documents that have wet or sticky surfaces, wrinkles, staples, or paper clips. 76 | Konica FAX 9930 • Your machine can transmit documents with normal wear (staple holes, letter folds and minor corner folds).
Single Page Specifications Also see “Basic Faxing, Document Guidelines, General.” Width Minimum 5.8 inches (148 millimeters) Maximum 8.5 inches (216 millimeters) Length Minimum: 5 inches (128 millimeters) Maximum: 14 inches (356 millimeters) Paper Weight Minimum 13 pounds (50 g/m²) Maximum 28 pounds (105 g/m²) Paper Thickness Minimum 0.002 inches (0.06 millimeters) Maximum 0.006 inches (0.15 millimeters) Multiple Page Specifications Also see “Basic Faxing, Document Guidelines, General.
Loading Documents To prevent paper jams and problems during operation: • Stack your documents neatly • Align document edges before loading • Don’t load different size documents at the same time ! 1 You can load and prepare to transmit a document while your machine is still sending or receiving another message (as long as the document feeder is clear). Adjust the document guides (1) to the width of the paper you are using. 1 This is called Dual Access.
3 4 5 The machine grips the documents, and pulls in the bottom page. If necessary, use the Resolution and Type of Original keys for the best possible quality. Your documents are now ready for faxing or copying. Resolution • For normal office documents, use STD (standard) resolution (default) • For documents with small type or other fine detains, use FINE or EX.FINE resolution. • For documents with photos or many shades of gray, use PHOTO resolution.
Sending a Fax You may send a fax to a single location or to multiple locations. This section describes faxing to a single location. There are two ways to send one fax to multiple locations using one fax session: group fax or broadcast fax. See “Sending a Fax to Multiple Locations.” Procedure 1 Load your documents. 2 Select the entry method, referring to the instructions in the following sections.
Using the Search Function 1 Press the Speed Dial/Search key. The display will show ENTER 1’ST CHAR. 2 Using the One-Touch key, enter the first letter of the name of the location you want to transmit to. 3 Repeatedly press Ä to scroll through the list of location IDs beginning with the selected letter. 4 When the correct location is found, press the Start key to begin faxing. Using the Numeric Keypad 1 Dial as you would on a normal telephone.
Rejecting Unsolicited Fax Messages Closed Network Setting a Closed Network Speed Access 21 If closed network is on, your machine will ONLY accept faxes from numbers programmed as Speed Dial Numbers. This keeps out unwanted faxes (such as advertising). You can also set your machine to send faxes to ONLY the numbers programmed as Speed Dial Numbers. The Closed Network settings are: • Limited reception (RX) • Limited transmission and reception (TX/RX) • No limitations (OFF). This is the default setting.
Power Failures A battery in your fax machine prevents the loss of data stored in memory at the time of a power outage. Typical memory-backup time with a fully charged battery is 72 hours. If data is in memory when power is restored, the machine continues operations from the point when power was lost. If the data in memory is lost when power is restored, the Power Outage Report prints.
Display Messages Here are some of the messages you may see during a typical fax transmission. (location) The remote location’s Personal ID, TSI/CSI, Location ID or the telephone number you entered will identify the location during transmission. CALLING The line is ringing. SENDING The machine is transmitting a fax. RESULT – OK The fax was sent successfully. COMMUN. ERROR If you see this or another error message, a problem occurred during the communication. Try resending the fax.
Basic Faxing Situations Real-Time Dialing Confirming Results Occasionally you may want to dial numbers in real time, one digit at a time. Press the Hook key on your control panel to open a telephone line, you will hear a dial tone. Enter the number. If an external telephone is connected to your machine, you can dial in real time by picking up the handset. After transmission, press the Enter key once (with no documents loaded). A message displays on the control panel, confirming your transmission.
86 Stopping a Transmission Receiving Faxes Manually To stop a transmission while it is in progress: 1 Press the Stop key twice. The display shows STOPPED. 2 If documents are stuck partway through the document feeder, you may see a RELOAD DOCUMENT message on the display. Press the Stop key again. The machine feeds the document the rest of the way through the document feeder. If you machine is set to the manual receive (TEL) mode, follow the instructions below to receive faxes.
No Paper Reception No Toner Reception If your machine runs out of paper: • A NO PAPER, REPLACE PAPER message appears on the display. • The machine continues to receive faxes in memory. • Any messages received in memory are printed when the paper is replaced. For more information, see “Basic Faxing, Receiving Messages to Memory.” When your machine is running low on toner it displays TONER LOW, REPLACE TONER CART. • If user function 16:NO TONER MEM.
Receiving Faxes to Memory When your machine is set to Memory Reception Mode (MEM), it receives data into memory without printing and displays MSG. IN MEMORY. See “Setting Basic Features, Setting the Answering Mode, Memory Reception Mode.” You may want to set your machine for memory reception if you receive faxes containing confidential information.
Memory Message Limitations Active Memory Files Report The amount of memory installed in your machine will determine how many messages may be stored. You always know how much memory is available to you. The amount of available memory is shown on the display panel. This amount will vary, depending on what has already been entered into memory. A battery in your fax machine prevents the loss of data stored in memory at the time of a power outage.
Printing Messages Stored in Memory 1 2 3 Press Menu/Exit to enter Menu. Press Ä to select Print from Memory, press Enter. Press Ä to select Print Memory Msg., press Enter. ! If a memory reception password has been set, enter the 4-digit password. Press Enter. 4 All data in memory is printed. ! If you switch to Auto Receive Mode, disabling Memory Reception Mode , all messages stored in memory are printed out.
Messages in Memory and Power Losses A battery in your fax machine prevents the loss of data stored in memory at the time of a power outage. Typical memory-backup time with a fully charged battery is 72 hours. If data is in memory when power is restored, the machine continues operations from the point when power was lost. If the data in memory is lost when power is restored, the Power Outage Report prints.
Dual Access Your fax machine’s dual access feature allows you to load and prepare to transmit a document while it is receiving or sending another fax from memory. This feature increases your productivity and reduces the time you spend waiting for other operations to finish.
What You Can Do While Sending a Fax After your fax machine has finished scanning a document into memory and while it is transmitting from memory, you can: 1 Make copies. 2 Load another document and prepare it for transmission. You can continue to load documents as long as memory is available in your machine. When the first transmission is complete, the next fax is automatically sent. 3 Enter the fax number before loading a document.
What You Can Do While Receiving a Fax While your machine is receiving a fax, you can: 1 Load another document and prepare it for transmission. You can continue to load documents as long as memory is available. When the first transmission is complete, the next fax you have loaded is automatically sent. 2 Continue to receive faxes while earlier received messages are printing, if your machine is set to receive faxes into memory. 3 Enter the fax number before loading a document.
Making Copies Your machine can be used as a convenience copy machine. It can product up to 99 copies at one time. There are two copy stacker capacities. • 250 sheets for face-down copies • 10 sheets for face-up copies Documents fed through the automatic document feeder print at 600 dpi. Paper used for copying has two possible paper sources. • paper tray • manual paper feeder To Make Copies 1 Load the document(s) in the document tray. 2 3 Press Copy. The display shows Number of Copies.
Manual Paper Feeder Use the manual paper feeder to make a copy on paper different from the paper loaded in the paper tray. 1 Load the document in the document tray. 2 Fold down the manual paper feeder tray. 3 Insert a sheet of paper (face up) on the tray and push into the slot until the machine grabs hold of the paper. 4 Press Copy. If you are making more than one copy, feed paper continuously one sheet at a time.
Face Up Stacking/Face Down Stacking ! If the lever is set for face up, faxing is disabled. The machine can process copies in two ways: stacked with printed side up or with print side down. The position of the lever located on the side of the machine, above the power switch, determines how the copies are stacked. 1 2 You can use the “face up” position only when • copying • using PC Print (MFP option) In the upper position, copies exit the machine face down.
Sending a Fax to Overview Multiple Locations Group vs. Broadcast There are two ways to send one fax to multiple locations using one fax session. • Group • Broadcast ! Individual destination numbers included as part of either method may be saved (programmed) into your fax machine as One Touch or 2 or 3–digit Speed Dial numbers. These saved (programmed) numbers must exist before sending a fax. See “Programming Speed Dial Numbers.
Group Fax A group fax is a fax sent to several locations. A group fax is meant to be repeated. The group (a collection of destination numbers [where the fax is going] IS saved (programmed) into the machine. The group is a collection of fax numbers to which you regularly or repeatedly send communications. This set of numbers is saved (programmed) into the machine.
Group Faxing What is a Group Fax? If you often send a fax to many fixed locations, setting up these locations as a group will save time. A group fax is a fax sent to several locations. A group fax is meant to be repeated. The group (a collection of destination numbers [where the fax is going to] IS saved (programmed) into the machine. You can create up to 20 different groups of telephone numbers. Each group may have a maximum of 230 locations. Each group is listed by a group dial number.
Programming a Group ! The locations you use to create a group MUST BE programmed as One Touch, 2-digit, or 3-digit Speed Dials before you create a group. Refer to “Programming Speed Dial Numbers.” Print the Group Directory Report before programming a Group. This report is a reference of group numbers already programmed. See “Reports, Group Directories.” 1 Press Menu/Exit to enter the Menu. 2 Press Ä to select Location Program, press Enter.
Deleting and Groups ! Print the Group Directory Report before deleting a Group. This report is a reference of group numbers already programmed. See “Reports.” You can delete an entry in a group, several entries, or the entire group. To delete an entry, perform the delete procedure for only that entry. To delete several entries, perform the delete procedure for each entry you want to delete. To delete a group, you must first delete all of the numbers assigned to the group.
Sending a Fax to a Group Finding a Group Name 1 Load your documents. 2 Enter the group. There are two ways to enter the group. By Name By Number By Name Press the Speed Dial Search key. Input the first character of the Group ID. The group name will appear on the display. By Number Press the Speed Dial Search key. Press the # key, and enter xx (xx is the number for the group). Press the Enter key twice. The group name will appear on the display. 3 Press the Start key.
Using Speed Dial/Search The Speed Dial/Search key allows you to access an alphabetical list of the Speed Dial and Group names programmed into your machine. If you know the name of the group, use the first letter of the name of the group to search. If you do not know the name of the group, use the letter “A” and scroll through the list. All searches are done by the first character entered for the location name. Remember this when programming the name.
Broadcasting What is a Broadcast Fax? Sending a Broadcast Fax A broadcast fax is a fax sent to several locations. A broadcast fax is a one-time event (not meant to be repeated). The broadcast (a collection of destination numbers [where the fax is going to] IS NOT saved (programmed) into the machine. The locations you use during a broadcast CAN BE programmed as One Touch, 2-digit, or 3-digit Speed Dials before you create a broadcast. Refer to “Programming Speed Dial Numbers.” 1 Load the document.
Advanced Overview Operations The advanced operations are: • Delayed Faxing Delayed Fax Transmission Delayed Batch Transmission • Priority Transmissions • Confidential Faxes • Call Forwarding • Relay Faxing • Polling Transmission (sending documents requested by another fax machine) 106 | Konica FAX 9930
Delayed Faxing What is Delayed Faxing? Delayed Fax vs. Delayed Batch Delayed Faxing allows you to send documents at a specified time and date. It frees you from having to manually start the transmission. You can scan the document and store the data in memory. The fax machine can send documents at different specified times (sessions). You can program a delayed transmission to occur at any time over the next three days.
Sending a Delayed Fax 1 Load the document(s). 2 Press Menu/Exit to enter Menu. 3 Press Ä or ¶ to access Delayed TX. Then press Enter. 4 Press Ä or ¶ to move between date and time settings, and © or § to move between columns. 5 Input the desired date and time using the numeric keypad, press Enter key. Enter times following the 24-hour format. For example, 0800 is 8:00AM, 2000 is 8:00PM. 6 Delayed TX shows Select Location(s) on the display.
Canceling Delayed Transmissions To cancel a delayed transmission before it is sent: 1 Press Stop. 2 The display shows Communication Cancel. 3 The display shows Location ID or Tel. No. of the delayed transmissions currently programmed in the machine. 4 Press Ä or ¶ to select transmission to cancel. Press Enter. 5 The Location ID and Tel. No. of the selected transmission will display. After confirmation, press Clear. 6 Selected transmission will be canceled.
Delayed Batch Transmission In a delayed batch transmission, all faxes to a single location are held until a specified time. The specified time is a daily event (the faxes are sent at the same time every day). Imagine that your fax machine is located in the main office, and you send faxes to your sales force. Your machine can be programmed to hold all documents being sent to a fax number (salesperson) until a time and date you specify. When it is the specified time, all held documents are sent to the number.
Setting the Batch TX Time Function ! Locations used for Delayed Batch Transmission must be programmed into Speed Dial numbers 31 through 40 before the Batch TX Time may be set. 1 2 3 4 5 ! Press Menu/Exit to enter the menu. Press Ä to select Location Program. Press Enter. Press Ä to selectBatch TX Time. Press Enter. Enter the Speed Dial number of the desired location. Use the numeric keypad to enter the number. Press Enter. When prompted, enter the desired time. Press Enter.
Send a Fax as Part of a Delayed Batch 1 Load the document(s). 2 Press Menu/Exit key to enter the menu. 3 Press Ä to select Delayed Batch TX, press Enter . 4 Enter the Speed Dial number of the desired location using the assigned One Touch key or the numeric keypad. Press Enter. ! Locations used for Delayed Batch Transmission must be programmed into Speed Dial numbers 31 through 40. 5 6 Location and transmission time set displays. Press Start.
Canceling Delayed Batch Transmissions To cancel a delayed transmission before it is sent: 1 Press Stop. 2 The display shows Cancel Communication. 3 The display shows Location ID or Tel. No. of the delayed transmissions currently programmed in the machine. 4 Press Ä or ¶ to select transmission to cancel. Press Enter. 5 The Location ID and Tel. No. of the selected transmission will display. After confirmation, press Clear. 6 The selected transmission will be canceled.
Priority Transmission When you need to send a document immediately, use priority transmission. With priority transmission, your urgent fax is processed before anything else. A priority transmission document will be sent before • any previously scanned documents • any received (incoming) documents Sending a Priority TX 1 2 3 4 5 6 7 8 114 | Konica FAX 9930 Load the document(s). Press Menu/Exit to enter the menu. Press Ä to select Priority TX, press Enter .
Confidential Faxes Facsimile machines are often located in open areas where anyone can look through the messages received. The confidential fax feature controls access to faxes. A confidential fax is a fax sent or received to the secured memory of a machine. This secured memory is called a personal mailbox (or sub-address number). Your machine can send and receive confidential faxes.
Programming Personal (Confidential) Mailboxes Speed access no. 04. A personal (confidential) mailbox (or sub-address number) is the secured memory of a machine. An address and password are used to access the personal mailbox. For your machine, the address is the number (1 to 16) of the mailbox. Your machine can be programmed to manage 16 personal mailboxes. When set up, each mailbox is opened as a Confidential Mailbox or Bulletin Polling Mailbox.
Creating a Personal (Confidential) Mailbox 1 Press Menu/Exit to enter the Menu. 2 Input speed access number 04, wait. 3 Enter the personal box number (1-16), press Enter. This is the address. 4 Press Ä or ¶ to select Confidential, press Enter. 5 Input a 4-digit numeric password (0000-9999), press Enter. 6 Repeat steps 3-5 until the desired number of confidential mailboxes is created (up to 16). 7 Press Menu/Exit to return to standby mode.
Changing a Password Speed access no. 04. ! A mailbox must be empty before it can be modified or closed. To change a password: 1 Press Menu/Exit to enter Menu. 2 Input speed access no. 04, wait. 3 Enter the number of the personal mailbox to be modified, press Enter. 4 Press Enter to select Password Change. 5 Input the existing (old) 4-digit numeric password, press Enter. 6 Input the new 4-digit numeric password, press Enter. 7 Press Menu/Exit to return to standby mode.
Closing a Mailbox Speed access no. 04. ! A mailbox must be empty before it can be closed. To 1 2 3 4 5 6 7 ! close a mailbox: Press Menu/Exit to enter Menu. Input speed access no. 04, wait. Enter the number of the personal mailbox to be modified/deleted, press Enter. Press Ä or ¶ to select Close, press Enter. At Close Box?, press Enter. At Password, enter the 4-digit numeric password. Press Enter. Press Menu/Exit to return to standby mode.
Sending Confidential Faxes When a confidential fax is sent, it is received to a personal mailbox (or sub-address number). The personal mailbox (or sub-address number) is the secured memory of a machine. An address and password are used to access the personal mailbox. Your machine can send messages to up to 64 designated mailboxes in remote machines. ! You cannot access a mailbox without the address and password. To send a fax to a mailbox, you must know the address of the mailbox.
Receiving Confidential Faxes A confidential fax is received to a personal mailbox (or subaddress number). The personal mailbox (or sub-address number) is the secured memory of a machine. An address and password are used to access the personal mailbox. Your machine can receive confidential faxes from Konica FAX (or compatible) machines or machines with a sub-address function When you receive a confidential fax, it is stored in memory. It will not print until the proper password is entered.
Knowing You’ve Received a Confidential Fax Confidential Reception Report Every time your machine receives a confidential fax, the Confidential Reception Report prints. This report lists the mailbox number(s) that received faxes. Printing Confidential Faxes ! You must know the address and password of the confidential mailbox you wish to print from. The Confidential Reception Report has the mailbox address. 1 2 3 4 Press Menu/Exit to enter Menu. Press toÄ select Print from Memory, press Enter.
Deleting Confidential Faxes ! You must know the address and password of the confidential mailbox you wish to delete from. The Confidential Reception Report has the mailbox address. 1 2 3 4 5 6 7 Press Menu/Exit to enter Menu. Press toÄ select Print from Memory, press Enter. Press Ä to select Print Personal Box, press Enter . Enter the personal mailbox number (1-16) that is holding the message, press Enter. Enter a 4-digit password for the mailbox, press Enter. When Box No.
Call Forwarding Your fax machine can automatically forward incoming faxes to a predetermined number. This number may be up to 40 characters (0-9, *, #, +, Pause, Hyphen, Space) long. To use forwarding, you must 1 set the forwarding number. 2 set the Auto Answer mode to FWD. 124 | Konica FAX 9930 Set a Forwarding Number 1 Press Menu/Exit to enter the menu. 2 Press Ä to select Location Program, press Enter. 3 Press Ä to select Forwarding No., press Enter. 4 Enter the telephone number, press Enter.
Set the Auto Answer Mode to FWD 1 Press Menu/Exit to enter the menu. 2 Press Ä to select Setup, press Enter. 3 Press Ä to select Machine Settings, press Enter. 4 Press Ä to select Auto Answer mode, press Enter. 5 Press Ä to select FWD, press Enter. 6 Press Menu/Exit to return to standby mode. Clear Forwarding Mode 1 Press Menu/Exit to enter the menu. 2 Press Ä to select Setup, press Enter. 3 Press Ä to select Machine Settings, press Enter. 4 Press Ä to select Auto Answer mode, press Enter.
Forward on Paper/Toner Error Your machine can provide a backup in case it runs out of toner or paper. When a Paper/Toner Error forwarding number is programmed, and your machine runs out of paper or toner, any faxes received are forwarded to the programmed number.
Relay Faxing What is an example of Relay Faxing? Imagine that you need to send a fax to a number of locations in another area code. With Relay Faxing, you (the relay initiating station) send one fax (transmission) long distance to another machine (the relay key station [hub]). The relay key station (hub) then sends the fax to all of the other machines/locations in the area code, at local rates.
Using Your Machine as a Relay Initiating Station Your machine can act as the relay initiating station, which starts the relay broadcast by sending the original documents. Before you program your machine to initiate a relay broadcast, you must have the information listed below.
Relay Password This is the 4-digit relay password that is programmed into the relay key station (hub). Relay Group Numbers These 2-digit numbers are the numbers of groups of locations programmed into the relay key station (hub). Relay Key Station (Hub) The relay key station (hub) is the fax unit that receives the original fax message and then automatically relays or broadcasts the message to other remote fax machines. For this feature to be available, the relay key station (hub) must be a Konica FAX 9930.
Contact Number for Relay Broadcast Report The relay key station (hub) can send a confirmation report to the relay initiating station when the relay fax session is complete. This confirmation report is called the Relay Broadcast Report. To receive the report, the telephone number of the relay initiating station must be programmed into the specified Auto Dial location. The telephone number of the relay initiating station is called the Relay Report Number.
Relay Broadcast Report The relay key station (hub) can send a confirmation report to the relay initiating station when the relay fax session is complete. This confirmation report is called the Relay Broadcast Report. To receive the report, the telephone number of the relay initiating station must be programmed into the specified Auto Dial location. For your machine, that location is Auto Dial 99 (Relay Report Number).
Initiating a Relay Broadcast 1 2 3 4 5 6 7 8 9 132 | Load the document(s). Press Menu/Exit to enter Menu. Press Ä to select Relay Initiate TX, press Enter. Enter the password (4-digit number) of key relay station, press Enter. Enter two-digit numbers of remote stations, press Enter. Enter the desired location using the Speed Dial number or numeric keypad, press Start. The machine will scan the document(s) into memory and begin faxing to the key relay station.
Using Your Machine as a Relay Key Station (Hub) Your machine can act as the relay key station (hub), which receives the original document from the relay initiating station and then forwards the document to the destination machines. Your machine can send a confirmation report to the relay initiating station when the relay fax session is complete. This confirmation report is called the Relay Broadcast Report. Before you use your machine as a relay key station (hub), you must.
Program the Destination Numbers Create the Relay Password Collect the contact numbers for the destination machines to which you will forward the relay fax. Each number must be programmed into your machine as a Speed Dial. See “Programming Speed Dial Numbers.” To program the Relay Password 1 Press Menu/Exit to enter the menu. 2 Press Ä to select Setup, press Enter. 3 Press Ä to select ID Password, press Enter. 4 Enter the the 4-digit relay password, press Enter.
Status of Relay Broadcast Report Your machine [relay key station (hub)] can send a confirmation report to the relay initiating station when the relay fax session is complete. This confirmation report is called the Relay Broadcast Report. For your machine to send the report, the telephone number of the relay initiating station must be programmed into Auto Dial location 99 of the initiating station. The number must be programmed the way your machine (the hub) dials numbers.
Printing the Relay Fax at the Hub If you set Speed Access 27, Relay Print to ON, your machine will print any relay fax it receives from a relay initiating station. 136 | Konica FAX 9930 To program the Relay Password: 1 Press Menu/Exit to enter the menu. 2 Input speed access number 27. 3 Press Ä or ¶ to select ON, press Enter. 4 Press Ä to select Relay Report No., press Enter. 5 Press Menu/Exit to return to standby mode.
Sending Documents Requested by Another Fax Machine (Polling Transmission) Sometimes it is useful to simply load your documents into your fax machine and set it to wait for the receiving fax machine to call and collect them. This is called setting your fax machine to be polled, or polling transmission. Your machine holds data in memory until transmission occurs. An example of polling transmission is a hospital pharmacy facsimile contacting each unit’s facsimile (Pediatrics, Cardiology, Critical Care, etc.
Explanation of Polling Transmission Types Feeder (Document Tray) Polling In Feeder (Document Tray) Polling, you place the document to be polled in the document tray. A remote machine will then call and collect (poll) the document. ! If you use feeder (document tray) polling, remember that the document remains in the machine until the unit is polled. Only one remote fax can poll your machine if feeder (document tray) polling is used. Only the document placed in the feeder (document tray) can be polled.
Memory Polling (Bulletin) In Memory Polling (Bulletin), the document to be polled is saved to a Confidential Mailbox. Several remote machines can contact your machine and request the document. You may also load several documents. Memory Polling (Bulletin) allows for repeat polls. The remote machines can contact your machine and have the document(s) sent again and again. Memory Polling (Bulletin) allows you to use your machine as a fax back system.
Feeder (Document Tray) Polling During Feeder (Document Tray) Polling, remote machines request (poll) documents placed in the feeder (document tray). To set document tray polling: 1 Press Menu/Exit to enter the menu. 2 Press ¶ to select Polling TX/RX. 3 Press Enter to select Polling TX. 4 Press Ä to select Feeder Poll, press Enter. 5 Load the document(s). 6 Display shows Waiting to be Polled.
Memory Polling During Memory Polling, remote machines contact your machine and request (poll) data directly from memory. Setting Memory Polling 1 Press Menu/Exit to enter the menu. 2 Press Ä to select Polling TX/RX. 3 Press Enter to select Polling TX. 4 Press Ä to select Memory Poll, press Enter. 5 Load the document(s). 6 Document(s) are scanned and stored in memory, and display shows Waiting to be Polled. ! Only one remote fax can poll your machine if memory polling is used.
Memory Polling (Bulletin) During Memory Polling (Bulletin), remote machine(s) contact your fax machine and request (poll) documents. The documents are stored in specified personal mailboxes. The remote machine(s) continue the request(s) until all stored documents in the specified mailboxes have been retrieved. 1 To use bulletin polling, you must 2 Create Personal (Bulletin Polling) Mailboxes 3 Provide the Personal (Bulletin Polling) Mailbox address (number) to the machine requesting documents.
Create a Polling Mailbox 1 Press Menu/Exit key to enter Menu. 2 Input speed access no. 03, wait. 3 Enter the personal box number (1-16), press Enter. 4 Press Ä or ¶ to select Bulletin Polling, press Enter. 5 Repeat steps 3 and 4 until the desired number of bulletin polling mailboxes has been created (up to 16). 6 Press Menu/Exit to return to standby mode. Set Bulletin Polling 1 Press Menu/Exit to enter the menu. 2 Press Ä to select Polling TX/RX, press Enter. 3 Press Enter to select Polling TX.
Printing Polling Documents in Memory 1 2 3 4 5 144 | Press Menu/Exit to enter the menu. PressÄ to select Print from Memory, press Enter . Press Ä to select Print Personal Box, pressEnter . Enter the personal mailbox number (1-16) holding the document, press Enter. The message prints, and the machine returns to standby. Konica FAX 9930 Tips: 1) If no message is stored in the personal mailbox, No Data in Memory will display.
Dialing Another Fax Machine to Request Documents (Polling Reception) Your machine can contact a remote fax machine and request documents from it. This is called polling or polling reception. Your machine can poll only one machine at a time. 1 2 3 4 5 6 Press Menu/Exit to enter the menu. Press ¶ to select Polling TX/RX, press Enter. Press Ä to select Polling RX, press Enter. Enter mailbox numbers, maximum of 20 characters (0-9, space, *, #), press Enter.
146 Printing Faxes Polled into Memory Cancelling Polled Faxes in Memory Use this feature to • print faxes you have polled from a remote machine • print documents scanned into your machine for polling. 1 Press Menu/Exit to enter the menu. 2 Press Enter to select Print from Memory. 3 Press Ä to select Print Memory Poll, press Enter. 4 Faxes stored in memory print. The machine returns to standby mode. 1 2 3 4 | Konica FAX 9930 Press Stop. Then press Enter.
Customizing Overview Features and Operations Many of your fax machine’s features and settings can be changed to suit your needs. This section lists the functions you can change to customize machine operations. ! When you press the Help button, a Help List and Function List print. These lists are very helpful when you are moving through the multi-level structure of the menu.
Identifying Current Settings The Configuration Report is a list of current settings. Printing a Configuration Report 1 2 3 4 5 148 | Konica FAX 9930 Press Menu/Exit to enter the menu. Press Ä to select Report Print, press Enter. Press Ä or ¶ to select Configuration, press Enter. The report prints. Press Stop to cancel printing.
Changing Operation Functions Before making changes, print the Configuration Report. The Configuration Report is a list of current settings. It will help you identify the features and functions you want to change. Printing a Configuration Report 1 Press Menu/Exit to enter the menu. 2 Press Ä to select Report Print, press Enter. 3 Press Ä or ¶ to select Configuration, press Enter. 4 The report prints. 5 Press Stop to cancel printing. Changing Operation Functions 1 Press the Menu/Exit key to enter the menu.
List of Operation Functions Remote Diagnosis Speed access no. 14. The remote diagnostics feature allows service personnel to remotely dial and service the machine. This setting should remain OFF unless a service represtnative has asked you to turn it ON. Available settings are ON and OFF. The default setting is OFF. Transmission (TX) Mode Default Speed access no. 15. When you enter speed access number 15, you move directly into the resolution settings.
Memory Full Save Speed access no. 17 With features like group dialing, dialing starts after an entire document or set of documents is read into memory. When this function is set to ON, a message displays when memory becomes full and an operator time out seems likely during the dialing process. When this function is set to OFF, data not read into memory is deleted automatically. When set to ON, and memory fills up, all but the last scanned page can be sent to the specified location(s).
Restrict Access Speed access no.19 This function controls whether or not machine operation is restricted. When set to ON (if restriction IDs have been programmed), users must enter a password before being allowed access to the machine’s functions. When set to OFF, no password is required (even if restriction IDs have been programmed). Available settings are ON and OFF. The default setting is OFF. ECM Function Speed access no.
Pulse Dial Rate Speed Access no. 46 If the machine is set to Dial Pulse, this function controls the rate of the dialing pulses (which vary by country). Available settings are 10, 16 and 20 pps. The default setting is MF (Modulated Frequencies). See “Setting Basic Features, Dial and Incoming Call Parameter Settings.” Pulse Dial Type Speed access no. 48 If the machine is set to Dial Pulse, this function controls the type of pulse dialing it uses. Types of pulse dialing vary by country.
T/F Timer Prg. Speed access no. 62 When set to T/F, the machine will automatically distinguish between incoming voice and fax communications. The T/F timer controls how long the machine waits for the call to be answered before switching to FAX mode. Available settings are 20 and 35 seconds. The default setting is 35. CNG Count Speed access no.
Distinctive Ring Speed access no. 67 Some telephone carriers offer a service called Distinctive Ring. Distinctive Ring lets you have different numbers on one line, each with its own distinctive ring. You can then use one number exclusively as a fax number without the expense of a second line. Your local telephone carrier can provide you with more information about this service, which usually has an additional charge.
Memory Password Speed access no. 05 This is a 4-digit numeric password used when the machine is operating in the Memory Only Reception Mode (MEM). When the machine is in this mode, and you don’t know the password, you can’t make changes or print memory data. Only one memory password can be programmed in your machine. Setting a Memory Password 1 Press Menu/Exit to enter menu. 2 Enter speed dial access no. 05, wait. 3 Enter 4-digit numeric password (0000-9999) using numeric keypad, press Enter.
Restricted Access ID Speed access no. 06 This is a 4-digit numeric password that must be entered to use the machine when it is set in the Restrict Access mode. Up to 24 passwords can be registered at one time. User Function 19 (Restrict Access Mode) must be set to ON before the Restrict Access ID may be set. ! ! Be sure to record all Restrict Access IDs. Keep the record in a safe place. If you forget a Restrict Access ID, you will need to contact an Authorized Konica Dealer for assistance.
To use restricted access ID Enter the 4-digit restricted access ID (password) at the prompt for Enter ID [xxxx]. 158 | Konica FAX 9930 To cancel restricted access ID 1 Press Menu/Exit to enter menu. 2 Enter speed access no. 06, wait. 3 Enter department number (1-24), press Enter. 4 Enter a 4-digit password using the numeric keypad, press Enter. 5 If ID matches a registered number, ID Close displays. If ID does not match a registered number, Invalid ID displays.
Service Function Settings Service function settings affect the way a facsimile machine operates. If any of the following settings need to be changed, please contact the nearest Service Dealer and request service. Long Document Scanning/Transmission Time/Date Print This setting controls if and how the time and date are printed on faxes transmitted by the machine.
Reports Overview Understanding Reports Printing Reports Your machine provides useful reports that show the current settings, programming, and operations. Some reports print automatically after completion of operations. Refer to the reports listing below to determine which reports you may want to print. For instructions on printing a report, see “Reports, Printing Reports” or “Reports, Report Name.
List of Reports Printed from the Menu • • • • • • • • • • ! Activity Report Active Mem. Files Broadcast Confirmation Report (MCF) Phone Directory Group Directory Configuration Report Function List Protocol Dump Log. Report G3 Log. Report Automatically Generated • • • • Message Confirmation Report Power Outage Report Broadcast Entry Report Confidential Reception Report Only Authorized Konica Dealers will access the Protocol Dump, Log. Report, and G3 Log. Report.
Activity Report This report provides a record of your machine’s last 30 communications. Information provided on this report includes: • The total amount of time your machine spent sending faxes and the total amount of time spent receiving faxes. • The date, time and duration (S,R-TIME) of each transmission or reception. • The name or telephone number of the fax machine you were communicating with (DISTANT STATION ID). • The communication mode used. • The number of pages. • The result. • Service codes.
Active Memory Files Report This report provides a list of all messages stored in your machine’s memory, including documents waiting for transmission and documents which have been received and not yet printed. Information provided on this report includes: • The date and time at which the message was scanned into memory for transmission. • The name or telephone number of the machine you were communicating with • The communication mode used for each transmission or reception. • The number of pages.
Broadcast Confirmation Report Telephone Directory Use this report to confirm the results of a multiple-location transmission ( broadcast). Information provided on this report includes: • The date and time at which the broadcast started. • The total amount of time used to complete the broadcast. • For each location, the Location ID, the number of pages sent and the result of the communication.
Group Directory Report Configuration Report This report provides a complete listing of all of the numbers programmed into a specific group. There is a separate report for each group. The information includes: • Date and Time report was printed • ID of the machine generating the report • Group Number • Group Name • Location IDs programmed into the Group The configuration report provides a list of the current operational settings of your machine.
Function List The Function List is a report of the structure of the menu for your product. Use it as a reference while moving through the levels of the menu. It is NOT a report of the current menu settings. The Configuration Report provides a list of the current menu settings. See “Reports, Configuration Report.” 166 | Konica FAX 9930 Printing the Function List Press Help.
Message Confirmation Report This report provides information about your last singlelocation fax transmission or polling transmission. Information in this report includes: • The date of the communication. • The total amount of time your machine spent sending or receiving (S,R-TIME). • The Location ID or telephone number of the fax machine you were communicating with (DISTANT STATION ID). • The communication mode. • The number of pages. • The result. • Service codes.
Message Confirmation Report Options Message Confirmation Report (MCF) is a very convenient feature that is often used on a daily basis to ensure that faxes were sent or arrived at the proper destinations. Use the following functions to set MCF parameters. MCF (Single-Loc) Speed Access no. 70 Set to ON, an MCF automatically prints for single location transmissions. When set to OFF, no report prints. MCF (Multi-Loc) Speed Access no.
Power Outage Report Confidential Reception Report Your machine has a 72-hour built-in battery backup in the event of a power failure. If power is interrupted to your machine, delayed transmissions, messages received into memory or other communications may be disrupted. As soon as power to the machine is restored, your machine automatically prints a power outage report to alert you. This report prints automatically each time your machine receives a confidential message.
Codes Used in Reports Two types of codes are used in reports. Result Codes Communication Codes Result Codes Result codes indicate the results of communications. BUSY The other machine’s line was busy or there was no answer. CANCL A message was erased after being held in memory for 10 days. COMP. A multiple-location transmission was completed. COVER The cover was opened during the communication. NO The transmission or reception failed due to a communication error.
OK The communication was completed successfully. PUNIT Communication Codes Communication codes indicate the communication mode used for a communication. B.C. This error code indicates a problem with the printing unit. Contact your service person. R_JAM Multiple-location transmission (broadcast). TX A communication initiated by your machine. A paper jam occurred in your machine while it was receiving a fax, and it was unable to receive the entire message in memory.
Maintenance Overview This section covers the procedures listed below. 172 • Cleaning the Scanner Path • Replacing the Toner Cartridge • Replacing the Image Drum • Resetting the Image Drum Counter | Konica FAX 9930 Cleaning the Scanner Path For the best possible scanning quality, clean the paper lint and dust accumulated in the area around the contact image sensor (a). Open the control panel and gently wipe the area over the scanner.
Replacing the Toner Cartridge ! This machine will only operate using the toner cartridge specified by Konica for this machine. The use of any other toner will result in the display of an operation error and in machine malfunction. Refer to “Options and Accessories” for information on obtaining the correct toner cartridge. ! Warning: Be careful when handling the toner cartridge. Do not let toner spill onto your clothing or other porous materials.
174 ! CAUTION: When you open the top cover, you will see a label that reads: (CAUTION-HOT). This part is extremely hot–do not touch it. 1 Lift up on the document tray and swing it up and out of the way. | Konica FAX 9930 2 Press the release buttons located on both sides of the copy stacker. Lift up the stacker. 3 Pull the lock lever on the toner cartridge in the direction of the arrow.
! Warning: Be careful when handling the toner cartridge. Do not let toner spill onto your clothing or other porous materials. If you experience any problems with toner, see “Installation, Safety.” 4 Carefully lift the toner cartridge out of the image drum unit. For disposal, place it in the plastic bag you received with your new toner cartridge. 5 Unwrap the new toner cartridge and gently shake it to distribute the toner. Then carefully peel the tape from the bottom of the toner cartridge.
7 Lower the right side down into the toner well. 9 Use the cleaning wipe provided with your new toner cartridge. Gently wipe back and forth across the full length of the LED array. Use a clean section of the wipe with each pass. . 8 Push the lock lever (in the direction of the arrow) until it stops. 10 Close the copy stacker and document tray. Make sure the cover is firmly closed.
Replacing the Image Drum ! This machine will only operate using the image drum unit specified by Konica for this machine. The use of any other image drum unit will result in the display of an operation error and in machine malfunction. Refer to “Options and Accessories” for information on obtaining the correct image drum unit. ! Warning: Be careful when handling the image drum unit. NEVER touch the green surface. Do not let toner spill onto your clothing or other porous materials.
1 2 Turn off the power switch. Lift up on the document tray and swing it up and out of the way. 4 ! 3 178 | Press the release buttons located on both sides of the copy stacker. Lift up the stacker. Konica FAX 9930 Firmly lift up to disengage the drum cartridge (with its toner cartridge), then lift it out. Wrap it in the packaging materials from your new image drum cartridge, and discard it. Please abide by local laws when disposing of an image drum cartridge.
5 Insert the new drum cartridge. Press down firmly on both ends to lock the drum in place. 6 Lift out the toner well cover and discard. 7 Install a new toner cartridge. See “Maintenance, Replacing the Toner Cartridge.” Resetting the Drum Counter Use this function to reset the drum counter when you replace the image drum and to clear the CHANGE DRUM message. To reset the image drum counter: 1 Press Menu/Exit to enter the menu. 2 Press Ä until the > symbol is beside COUNTER. 3 Press Enter twice.
Dual Line Overview What is Dual Line? Benefits of Dual Line A fax machine with dual line has two modems. Dual line expands the functionality of your machine. Two phone lines, each with a unique number, must be used with the unit to fully use the dual line feature. With two phone lines, the unit can handle more fax traffic. The second line may be programmed to send and receive, send only, or receive only. A fax machine with dual line gives you the work capacity of two fax machines in the space of one.
Basic Operations • Dual Line requires two telephone lines, each with a unique telephone number. ! Both lines must be the same type (PSTN or PBX). • All transmissions using the second line are done from memory. • The second line may be programmed to send and receive, send only, or receive only. • They must both be analog lines. For Line 1, settings are programmed through the answering mode, dial, and incoming call options.
182 • The second line does not have a speaker. • Do not connect any external devices (such as an external phone) to the second line. • When working with a Dual Line fax machine, remember that there are two TSIs (Transmit Sender Identifications). Each line has its own TSI. Refer to “Setting Basic Features, Setting Your Fax Machine’s ID.” | Konica FAX 9930 • When working with a Dual Line fax machine, remember that there is only one Sender ID, not two.
Unpacking Remove contents from the carton. Be sure that all the items listed below are included. If any items are missing, contact Konica immediately. Keep your packing materials and carton in case you need to ship or transport the unit.
Connecting to the Second Telephone Line 1 The primary / first telephone line is connected to the LINE (1). See “Installation, Setting Up Your Machine, Connecting to the Telephone Line.” 2 The second telephone line is connected to the second line jack [dual line access] (2). 3 Insert the other end into the wall jack for the second telephone line. 1 184 | Konica FAX 9930 2 Displays, Reports, and Beeps The display usually shows the status of the first telephone line.
Setting the Option Line Type for the Second Line Setting Memory Transmissions to Use the Second Line The second line type may be set to: ! • Send (transmit) only (TX) • Receive only (RX) • Send and Receive (ALL) 1 2 3 4 Press Menu/Exit to enter the menu. Input speed access no. 31 (Option Line Type) Press Ä or ¶ to select the desired mode, press Enter. Press Menu/Exit to return to standby mode.
Options and Overview Accessories Obtaining Before you order, have the correct part number and description of the item. • Consult the dealer where you purchased your fax machine. • Consult a Konica Authorized Sales and Service Dealer. • Order toll-free by phone at 1-800-825-5664 using a major credit card. • Check office supply catalogs or your local stationery store. Most carry Konica brand supplies.
Descriptions Options Part Number Description 950-118 2 MB Memory Expansion Kit 950-119 4 MB Memory Expansion Kit 950-127 2nd Paper Tray Kit (UST-550) The following options are available for enhancing the operation of your fax machine. The options and accessories available for your machine will depend upon the model of your machine.
Memory Expansion Several memory expansion cards are available. Each has a different memory storage capacity. All page numbers given are APPROXIMATES. Your results may vary, depending on the nature of your pages. An expandable memory slot is located under the back cover of the machine. Only one memory slot is available in your machine. Therefore, only one of the available memory options may be installed at one time. You must have the 8 MB expansion card to utilize the 600 dpi TX feature.
User’s Manual | 189
Problem Solving Overview This section lists the most common problems you may encounter while using this machine. Printing a Cleaning Page If you notice repeating marks or imperfections on your printouts, try printing a cleaning page before you replace the image drum. Cleaning page process • Removes residual impurities from printing surfaces. • Reduces problems such as repeating marks, blotching, and shading. To print a cleaning page 1 Press the Menu/Exit key to activate the menu mode.
Clearing a Document Jam When a document jam occurs, your machine beeps and an error message appears in the display. If the jammed document appears to be positioned straight in your feeder, press the Stop key to try to feed the document the rest of the way through the feeder. If this fails, follow the instructions below. 1 2 Turn off the power switch. Lift the document tray up and back on its hinges. ! Open the control panel fully, being careful not to damage the separation rubber (1).
Clearing a Printing Paper Jam If your machine displays PAPER JAM or NO PAPER when the paper tray still contains paper, there may be one or more sheets of paper jammed in the machine. To clear a paper jam, follow the instructions below. 192 ! If you are experiencing frequent paper jams, it may be due to the type of paper you are using. For best results, select a paper which has been developed specifically for photocopying or laser printing. Be sure to fan the paper before loading it into your paper tray.
3 Press on the latches on both sides of the copier stacker until the cover of the image drum compartment is released and pops up. Lift up and back, revealing the image drum. 4 ! Grasp the image drum and lift it out of the machine. Set it aside on a clean, dry surface out of direct sunlight. Warning: Do not touch the green drum surface.
5 194 | Pull out any paper caught inside the machine. Konica FAX 9930 6 Pull out the paper tray. 7 Remove any paper caught in the feeder and any damaged paper in the tray.
8 9 10 11 12 13 Load the paper tray, making sure the paper is below the “Paper Full” marking. Slide the paper tray back into the machine until it latches in place. Place the image drum unit back into the machine. Close the cover to the image drum compartment, pushing down on it until both latches catch. Return the document tray to working position. Turn the power switch back on. ! WARNING: Never expose the image drum cartridge to light for more than 5 minutes.
Display Panel Messages This section lists the status and error messages that may appear on your machine’s display panel, and explains what they mean and how to correct any problem they indicate. Normal Display in Standby Mode Under normal operating condition, information is displayed on the top and bottom lines of the display. The top line shows the time and the answering mode. Answering modes options are: FAX, TEL, PC, T/F or TAD. The bottom line shows the amount of memory available.
PAPER JAM 14:14 :FAX CHECK PAPER OR PATH Jam: Paper is jammed feeding from the paper tray into the printer. Or, paper may be jammed inside the printing mechanism under the image drum. Check the paper path and remove any jammed paper. See “Problem Solving, Clearing a Paper Jam.” CHANGE DRUM SOON Image drum alarm: The image drum is nearing the end of its projected life. Make sure a new drum is available, and replace the drum when print quality begins to deteriorate.
PRINTER ALARM 2:TEL REFER TO USER GUIDE or PRINTER ALARM 3:TEL REFER TO USER GUIDE or PRINTER ALARM 4:TEL REFER TO USER GUIDE 198 | Konica FAX 9930 For PRINTER ALARM 3:TEL If you have the second paper tray installed, and the manual feed cover is moved, the machine will display this message. The manual feed tray door must remain open when a second paper tray is installed. Make sure that the second paper is correctly installed. The error should clear.
INVALID TONER CART. INVALID DRUM CART. REFER TO USER GUIDE REFER TO USER GUIDE This error will occur if an incorrect toner cartridge is installed. This machine will only operate using toner cartridges specified by Konica for use in this machine. If you are using the correct toner cartridge, open and close the cover. If this does not clear the message, turn off the machine and contact the nearest authorized Konica dealer for service.
Counters Your machine keeps track of the number of pages it has printed or scanned. If you are experiencing a problem, a service person may ask you to check these counters. For some of the counters, the Service Bit must be set to ON. Your service person will assist you with setting the service bit. ! Accessing the Print/Scan Counters 1 Press Menu/Exit to enter the menu. 2 Press Ä to select Counter, press Enter. 3 Press Ä or ¶ to select the counter you want. Press Enter.
Problem Checklist Your fax unit is a complex machine with many features and functions that allow it to operate in different ways. Many problems you experience may be due to improper programming. If you are experiencing a problem, read through the list of problems and solutions before calling your dealer. The display is blank. Check the power cord to make sure that it is firmly plugged in and verify that the power switch is in the ON position. Check your wall outlet to make sure that it has power.
Your documents jam. • Check the document for wrinkles, tears or other damage. • Make sure there are no staples or paper clips and that the paper is clean and dry. • Make sure the document is not wider than your machine can load. • Try making a copy of the document on a photocopier and faxing the copy. 202 | Konica FAX 9930 Your machine won’t dial. Check the power cord and wall outlet.
The display shows a communication error. This alarm indicates any of a number of problems: • You may be trying to communicate with an incompatible fax machine. Your machine can only communicate with ITU-T Group 3 fax machines. • The remote machine may not be able to perform the function that you want, such as polling or confidential messages. • The remote machine may also be out of paper or experiencing a paper jam. • Bad telephone line conditions can also cause communication errors.
You sent a fax but the image the remote fax machine received was very poor. If your document had a lot of small type, complex illustrations, photos, or was very light or very dark, try changing your Transmit Resolution and Type of Original settings. See “Basic Faxing Operations, Loading Documents.” Copy the document on your machine to see how it will transmit. The problem may be caused by telephone line interference. Try sending the document again later. You keep getting reports you do not want.
Your machine does not answer the phone or receive faxes. First check to see that the power cord is connected to the AC outlet. Also check the reception mode you are using. Your machine will not automatically receive faxes in manual answering mode [TEL]. See “Setting Basic Features, Setting the Answering Mode.” Your received documents are light or have vertical streaks on them and you are not out of toner. Gently wipe the lens surface of your machine’s LED array and then see if the machine works properly.
Your machine is connected to a PBX and you can’t dial out. You must enter your dial prefix before the telephone number for each number that you dial or program into your machine. Your machine must also be programmed for PBX operation before it will work. See “Setting Basic Features, Connecting to a PBX.” You want to answer an external telephone but your machine always answers first. If you are using an external telephone, change your machine’s ring response user function setting.
Your machine receives faxes, but doesn’t print them. Your machine may be out of paper. Check the paper tray. If empty, supply paper. Your machine may be out of toner. Check the display for a TONER LOW message. If displayed, replace the toner cartridge. Your machine may need a new drum. Check the display for a REPLACE IMAGE DRUM message. If displayed, replace the toner cartridge. Your machine may be set to Answering Mode: Memory Reception Mode. Change the Answering Mode to Auto Receive Mode [FAX].
Packing Your Machine United States and Canada Use this procedure to ship the machine. 1 Remove the image drum unit (with toner cartridge). 2 Place the image drum unit (with toner cartridge still installed) into a polyethylene plastic bag (black) and store it in a cool place away from direct sunlight. 3 Package the machine. ! 208 | Warning: DO NOT ship the machine with the image drum unit installed.
Specifications Overview All specifications are subject to change without notice. For the latest product and technical support information, visit the Konica Web site: http://www.Konicabt.
General Protocol ITU-T G3 Modem Speed Maximum 33.6 Kbps Transmission Speed 2.
Memory Standard 12.5 MB Optional ! Only one memory slot is available in your machine. Therefore, only one of the available memory options may be installed at a time. You must have the 8 MB expansion card to utilize the 600 dpi TX feature. Capacity All page numbers given are APPROXIMATES. Your results may vary, depending on the nature of your pages.
212 Scanning Consumables Scan Speed 1.5 seconds per page Scan Resolution 300 dpi Scan Width 8.5 inches (21.5 centimeters) Scan Length 5 to 14 inches (12.8 to 35.6 centimeters) Gray Scale 64 levels Toner Yield The number of pages you can print with one toner cartridge depends on the type of documents you usually receive or copy. A toner cartridge will print about 2,500 pages/letter size of standard business communications at a typical print coverage of 4% (equivalent of CCITT No. 1 test chart).
Paper Handling Physical Automatic Document Feeder Letter, A4 50 sheets of 13 to 20-lb. paper (49 to 75 g/m2) 30 sheets 21 to 28-lb. paper (79 to 105.5 g/m2) Single sheet of 32-lb paper (121 g/m2) Universal Tray Letter, legal 13 inch, legal 14 inch, Executive, A4, A5, A6. 250 sheets maximum 16 to 24 lb. (60 to 91 g/m2) Manual Feeder Single Sheet Letter, legal 13 inch, legal 14 inch, Executive, A4, A5, A6, JIS B5 16 to 32 lb.
214 Electrical Environmental Power 120 VAC +6%, -15% 50/60 Hz +/- 2% or 220/240 VAC +/- 15% 50/50 Hz +/- 2% Battery Backup 72 hours Power Modes Ready Energy Saving Standby Warmup Time From Standby, 30 seconds Temperature Operating 50 to 90 degrees Fahrenheit 10 to 32 degrees Celsius Storage 14 to 110 degrees Fahrenheit -10 to 43 degrees Celsius Humidity Operating 20 to 80% Relative Humidity, non-condensing Storage 10 to 90% Relative Humidity, non-condensing | Konica FAX 9930
Index Overview Symbols 0000 Code on Reports 167, 168 2-digit Speed Dial Sending a Fax 80 Speed Dial/Search Key 22 3-digit Speed Dial Sending a Fax 80 Speed Dial/Search Key 22 600 dpi TX Kit (Option) 187, 188, 189, 211 A Access Digit (PBX) 55 Accessories 186 Active Memory Files Report 89, 163 Activity Report 162 Address, Personal Mailbox 116 Alarms Adjusting the Buzzer 59 Adjusting the Speaker Volume 59 Alarm Indicator Location 20 Continuous Tone 58, 184 Incoming Ring 57 Signal Tones 26 Stop Key 23 Alphanu
216 B C B.C. (Communication Code) 171 Back Cover 17 Batch, Delayed Transmission 110 Battery Backup 12 Specifications 214 Broadcast Confirmation Report 164 Definition 99, 105 Enter Key 21 Entry Report 169 Locations (Number of) 209 Sending 105 vs.
Confidential Confidential Reception Report 122 Deleting Faxes 123 Faxes 115 Knowing when you've received a confidential fax 122 Mailboxes 13 Printing Faxes 122 Receiving Faxes 121 Requirements 121 Reception 13 Reception Report 169 Remote Mailbox Information 120 Requirements 115 Sending Faxes 120 Configuration Report 165 Changing Functions 149 Current Settings 148 Printing 148, 149 Confirming Results 85 Consumables Image Drum 187 Handling 29 Replacement 177 Resetting the Counter 179 Yield 177, 212 Obtaining
Dial D Date, Setting 48 Del Key 24 Delayed Definition 107 Delayed Batch Canceling 113 Destination Number 110 Sending 110, 112 Setting the Time 111 Speed Dials 31 - 40 107, 110 Delayed Fax vs.
Document Document Guides 15 Document Jam 191 Document Stacker Installation 36 Location 15 Document Tray Extension 16 Location 16 Guidelines 76 Loading 78 Multiple Page 77 Single Page 77 DP (Dial Pulse) 55 Drum Yield 212 Dual Access 13, 78, 92 While Copying 92 While Receiving a Fax 94 While Sending a Fax 93 Dual Line 180 Basic Operations 181 Benefits 180 Definition 180 Displays and Reports 184 Second Line Connecting 184 Option Line Type 185 Unpacking 183 E EARTH 56 ECM Function 152 Electrical Specifications
FCC Sender ID 49 TSI/CSI 49 Features 12 Feeder (Document Tray) Polling 140 First Aid ii FLASH 56 Forwarding Call Forwarding 124 Clearing 125 FWD Mode 52 Paper Error 126 Paper Error Limitations 126 Set a Forwarding Number 124 Set Paper/Toner Error Number 126 Setting the Auto Answer Mode 125 Toner Error 126 Toner Error Limitations 126 French Change the Language 59 Setting the Language 48 Functions Function List 21, 166 Primary 41 Selecting 40 FWD Mode 52 220 | Konica FAX 9930 G H Gray Scale 212 Group Cr
I ID Deleting Characters 24 ID/Password Programming 45 Space Key 25 Identification Sender ID 49 Sender ID on Transmitted Fax 152 TSI/CSI 49 IEEE-1284 Parallel Port 17 Image Gray Scale 212 Image Contrast Resolution Key 21 Image in Message Confirmation Report (MCF) 168 Legal-to-Letter Reduction 39 Light Print 205 Received Faxes Distorted 206 Received Image Quality Poor 204 Received image very poor 204 Vertical Streaks 205 Image Drum 18 Exposure to Light 29 Protective Sheet 33 Replacement 177 Resetting the Dru
L Label, One-Touch 23 LAN Options 47 Language Change 59 Setting 48 LCD Panel.
MCF.
224 N O Navigating Keys 40 Menu 41 Network LAN Options 47 Printing Face Up or Face Down 16 NO (Result Code) 170 No paper reception 13 NORMAL 56 Normal Operation Start/Copy Key 22 Norwegian Characters Unique Key 21, 24, 68, 69 Numeric Keypad 14, 22 Sending a Fax 81 Off-Hook (Alarm Tone) 26 OK (Result Code) 171 One-Touch Dialing 24 Keypad 14, 23, 24 Label Location 23 Labels 23 Latch 23 Number of 209 Programming 24 Searching 24 Second Panel 26 Sending a Fax 80 Speed Dial/Search Key 22 Operation and Mainten
Answering Machine and Telephone, Install 38 Answering Machine, Install 38 External Telephone, Install 37 Handset 37, 187 Memory Expansion 187 MFP Kit 187 Obtaining 186 Second Paper Tray 187 Original Documents.
PC Print Face Up or Face Down Copy Output Lever 16, 17 PC/FAX Switch 58 Personal (Confidential) Mailboxes Closing 119 Creating 117 Programming 116 Personal Computer PC/FAX Switch 58 Personal Mailbox 13 Address 116 Changing Password 118 Number of 116 Type 116 Phone Line, Machine doesn't answer 205 Photos, Faxing 79 Physical Dimensions of Machine 213 Polling 13 Machine won't poll 205 Reception 145 Transmission 137 Explanation of Types 138 Feeder (Document Tray) Polling 140 Memory Polling 141 Memory Polling (B
Include Image on MCF 168 Incoming Ring 57 Message Confirmation (MCF) Report Options 168 No Paper Reception 87 No Toner Reception 87 PBX Line Access Digit 55 Power Failures 83 Power Outage Report 83 Remote Diagnosis 150 Report Options 46 Stop Key 23 Programming Alphabet Keys 24 Alternate Number 24 Clear Key 21 Creating a Group 101 Date 48 Deleting Characters 24 Dial Parameter Settings 53 Enter Key 21 Hyphen Key 22 Incoming Call Parameter Settings 53 Language 48 Menu/Exit Key 21 Norwegian Characters Unique Ke
No Paper Reception 87 No Toner Reception 87 PC Fax Mode [PC, optional] 52 Programming Incoming Settings 53 Remote Receive 57 to Memory 88 Unit won't receive 205 Reception Functions 12 Redial 85 Redial Interval 54 Redial Key 22 Redial Tries 54 Rejecting Unsolicited Fax Messages 82 Closed Network 82 Relay Relay Broadcast Confirmation Report (Relay Broadcast Report) 130 Initiating 132 Relay Broadcast Report 131 Relay Broadcast Report Auto Dial 99 130 Contact Number 130 Contact Number Programming 130 228 | K
Printing 160 Relay Broadcast Report 130, 131 Program the Number 130 Report Options 46 Telephone Directory 12, 164 Unwanted 204 Resetting the Drum Counter 179 Resolution Print 210 Resolution Key 21 Scanning 212 Set while Loading Documents 79 Transmission (TX) Mode Default 150 Restrict Access 152 Restricted Access ID 157 Cancelling 158 Setting 157 Using 158 Result Codes 170 Ring Response 154 Ringing, Incoming Ring 57 RX (Communication Code) 171 S S_JAM (Result Code) 171 Safety Emergency First Aid 30 Image Dr
Confidential Reception 13 Personal Mailboxes 13 Restrict Access 152 Restricted Access ID 157 Unsolicited Fax Messages 13 Sender ID Setting 49 Speed Access No.
Manual Feeder 213 Single Sheets 213 Universal Tray 213 Physical Dimensions 213 Print Resolution 210 Print Speed 210 Protocol 210 Scanning 212 Toner Cartridge Yield 173 Transmission Speed 210 Speed Instant Dial 151 Modem 210 Print 210 Scanning 212 Transmission 210 Speed Access Dial Options 46 ID/Password Programming 45 Incoming Options 46 LAN Options 47 Machine Settings 45 Numbers, Types 44 Numeric Keypad 22 Report Options 46 Speed Dial 2-Digit 65 3-Digit 65 Alternate Telephone Number 66 and Closed Network
TEL Jack 1 17 TEL Jack 2 17 TEL Mode 51 Manual Reception 86 Unit doesn't switch 206 Telephone External Installation 37 Real-Time Dialing 85 Using to Send a Fax 81 Telephone Answering Device Mode [TAD] 51 Telephone Directory 164 Speed Dial/Search Key 22 Telephone Line Connection 36 Dial Prefix 56 Distinctive Ring 155 Hook Key 22 Line Jack 17 PBX 55 Poor Conditions (ECM Function) 152 TEL Jack 1 17 TEL Jack 2 17 Variations by Country 56 Telephone Number Alternate Number 24, 66 232 | Konica FAX 9930 Deletin
Cleaning 29 Emergency First Aid 30 Handling 29 In the eyes 30 Inhaled 30 Installation 34 Location 18 No Toner Reception 87 Replacement 173 Swallowed 30 Toner Low No Toner Reception 87 Yield 173, 212 Toner Emergency First Aid 30 Touch Tone MF 55 Transmission Delayed 107 Batch 110 Didn't work 205 Fax 107 Fax vs.
V Ventilation Installing the Machine 30 Voice Request Machine disconnects before it answers 205 Volume Buzzer Adjustments 59 Speaker Adjustments 59 W Warranty LED Printhead (Location) Location 18 Width, Scanning 212 234 | Konica FAX 9930
