Manual

A-3 CP-RIO6-923 User Guide
www.kontron.com
•Fax
• Send us a fax at: North America [phone], EMEA [phone]. In the fax, you must
include your name, your company name, your address, your city, your postal/zip code, your phone
number and your e-mail. You must also include the serial number of the defective product and a de-
scription of the problem.
•E-mail
• Send us an e-mail at: [e-mail] in North America or at: orderprocessing@kontron-
modular.com in EMEA. In the e-mail, you must include your name, your company name, your ad-
dress, your city, your postal/zip code, your phone number, and your e-mail. You must also include
the serial number of the defective product and a description of the problem.
A.2 When Returning a Unit
• In the box, you must include the name and telephone number of a person, in case further explana-
tions are required. Where applicable, always include all duty papers and invoice(s) associated
with the item(s) in question.
• Ensure that the unit is properly packed. Pack it in a rigid cardboard box.
• Clearly write or mark the RMA number on the outside of the package you are returning.
• Ship prepaid. We take care of insuring incoming units.
North America EMEA
Kontron Canada, Inc. Kontron Modular Computers GmbH
4555 Ambroise-Lafortune Sudetenstrasse 7
Boisbriand, Québec 87600 Kaufbeuren
J7H 0A4 Canada Germany