User Manual

14 NC-Q1 SMART NOISE CANCELLING DJ HEADPHONES
Troubleshooting
If this unit stops operating normally, check the following items.
If taking the indicated action does not resolve the problem, or if the problem is
not listed here, turn off the unit and contact KORG customer service.
Problem Cause Action
The unit cannot
be turned on.
The unit is not charged. Charge the unit.
(page 9)
The unit cannot
be charged.
The device supplying
power is turned off.
Turn on the device supplying
power (such as a computer).
Power may not be supplied to
a USB port while the device is
asleep or in standby.
Pairing is not
possible.
The distance between this
unit and the device to be
connected to is too large.
Bring this unit and the device to
be connected to closer together.
No sound is
output./Low
sound is output.
The volume of this unit is
low.
Adjust the volume of this unit.
(page 11)
The volume of the
connected device is low.
Adjust the volume of the
connected device.
The audio
breaks up./
There is noise in
the audio.
The volume of the
connected device is high.
Decrease the volume of the
playback device.
Problem Cause Action
The audio is
interrupted.
The distance between this
unit and the connected
device is large.
Bring this unit and the device to
be connected to closer together.
There are obstructions or
interfering radio waves.
Change the location where this
unit is used.
The other
party’s voice
cannot be
heard during a
call./The other
party’s voice is
low.
The volume of the
connected device is low.
Adjust the phone volume on the
connected device.
The
headphones
immediately fall
off.
They are not worn
correctly.
Adjust the length of the
headband before putting them
on.
The monitoring
volume of the
ambient sound
is low/high.
The monitoring volume
of the ambient sound is
inappropriate.
Adjust the monitoring volume of
the ambient sound.
(page 13)
Noise cancelling
is weak/not
possible.
The settings for
noise cancelling and
the attenuator are
inappropriate.
Check the settings for noise
cancelling and the attenuator.
(page 12)