Faucet Installation
Trouble - Shooting 
If you have followed the instructions carefully and your faucet still does not work 
properly, take the following corrective steps:
PROBLEM CAUSE ACTION
Leakage under faucet 
handle
Locking nut has come 
loose or cartridge 
needs to be reseated
Remove button located 
at top of handle. 
Loosen set screw with 
hex wrench. Remove 
handle and unscrew 
cartridge cover by 
hand. Tighten locking 
nut with an adjustable 
wrench
Leaking between spray 
head and the hose
Spray head may be 
loose or washer is not 
seated correctly in the 
hose connection
Tighten spray head by 
hand until snug. Make 
sure washer is seated 
correctly
Hose does not retract Weight may be 
installed incorrectly
Readjust weight on 
hose
Low flow Aerator may be clogged Unscrew aerator with 
aerator key. Hold tip of 
spray head and turn on 
water to flush debris
Water does not shut off 
completely
Cartridge may need to 
be adjusted or replaced 
Remove button located 
at top of handle. 
Loosen set screw with 
hex wrench. Remove 
handle and unscrew 
cartridge cover by 
hand. Unscrew locking 
nut with an adjustable 
wrench. Remove 
ceramic disc cartridge.
Check for cracks, and 
if O-ring is seated 
correctly. Reseat 
cartridge










