User's Guide
Table Of Contents
- Kronos InTouch® DX User Guide: Workforce Dimensions™
- Contents
- Overview
- Employee Mode Transactions
- Introduction
- Access your Individual home page
- Standard transactions
- Smart View transactions
- Edit Paycode (Smart View)
- Message Center (Smart View)
- Move Paycode (Smart View)
- Request Open Shift (Smart View)
- Request Shift Swap (Smart View)
- Respond to Shift Swap Request (Smart View)
- View Accruals (Smart View)
- View My Time (Smart View)
- View Schedule (Smart View)
- View Timecard (Smart View)
- View Totals (Smart View)
- Manager Mode Transactions
- Maintenance Mode Functions
- Troubleshooting
Troubleshooting
145
Troubleshooting
This section provides some first steps you can take to perform troubleshooting.
There are three ways to troubleshoot a timeclock:
• Use the timeclock.
• Use a remote PC.
• Use the host application.
Note: To troubleshoot more complicated hardware problems, which may require
an electrician, see the InTouch DX installation guide, or contact your Kronos
Representative.
Use the timeclock
Communications
To diagnose communication problems between the timeclock and the application
or primary server, perform one or more of the following functions:
Communications test—Determines whether the timeclock is communicating
properly with the application server. See “Communications” on page 131.
Network Connectivity test—Determines whether the timeclock can
communicate with the network and with the application server. See “Network
Connectivity” on page 135.
Communications Settings report—Displays the settings that were entered in the
Communication Settings. See “Communication Settings” on page 126. This report
is only available with timeclocks that operate in device-initiated mode.
Network report—Displays the Ethernet connection status, the IPV4
configuration address, the connection type, and so on. See “Network” on page
127.