Warranty

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Krosswood Cabinets Warranty and Procedures

1-Year Warranty

All Standard cabinets and accessories sold by Krosswood are warranted to be free from defects in materials and

workmanship for a period of one year from the date of shipment, subject to the limitations provided below. As used

herein, the term "defects" shall mean a deficiency or imperfection, which causes cabinets or accessories sold by

Krosswood to fail in the performance of their essential purpose. It does not cover the following; inclusions or

workmanship from factory that have been properly stained and glazed into the cabinet upon receipt or any “new-factory

condition” cabinet upon receipt, any and all installation or installation caused repairs, damages, faulty installation work

or miss-use. All warranty claims are first reviewed by K.I.B Direct and are at our discretion to replace or repair.

The Drawer System

The structure of the drawer box and its overall ability to store items is warranted to remain suitable for the storage of

items normally found in kitchen and bathroom cabinet drawers. While the drawer slides may loosen or tighten over

time, the slides are designed to allow an average person to open the drawers with a reasonable amount of effort.

Drawer slides that cause an average person to jerk or snatch the drawer in order to open the drawer may be suitable

under the warranty for adjustment or replacement, at our discretion. The Kitchen Cabinet Manufacturer's Association

rates the drawers of cabinets capable of holding 15 lbs per square foot, evenly distributed within the drawer box.

Loading the drawers with items that weigh more than 15 lbs per square foot will VOID this warranty. The manufacturer

of the drawer slides dynamically rates them at 75 lbs. We will consider both the lbs per square foot rating and the

drawer slide rating in determining if this warranty applies.

The Hinge System

The hinges used on our cabinet doors may loosen or tighten over time, but they are designed to allow the owner to

open and close the doors with a reasonable amount of effort. Hinges that cause an average person to jerk or snatch a

door in order to open or close it may be suitable under warranty for adjustment or replacement, at our discretion.

Doors, which undergo warp age over time, may cause hinges to bind. In such instances, this is not a warrantable item

beyond the first one year due to the nature of wood and the considerable weather fluctuations from state to state

which affect the doors differently. If it is past the one-year mark and the door is warped past ¼” on any side please

contact K.I.B Direct immediately to ascertain a remedy amicable to both parties.

The Cabinet Box

The structure of the cabinet box (or case) and its overall ability to store items is warranted to be suitable for the storage

of items normally found in kitchen and bath cabinetry. This portion of the warranty refers solely to the box (case) and

does not apply to doors, drawer fronts, shelves, accessories or optional enhancements. The Cabinet box will be free

from warp age on all cabinet orders. All box and shelves warp age is in tolerances with Krosswood if it is no more than +-

2/16” of an inch.

Summary of content (4 pages)

PAGE 1
Krosswood Cabinets Warranty and Procedures 1-Year Warranty All Standard cabinets and accessories sold by Krosswood are warranted to be free from defects in materials and workmanship for a period of one year from the date of shipment, subject to the limitations provided below. As used herein, the term "defects" shall mean a deficiency or imperfection, which causes cabinets or accessories sold by Krosswood to fail in the performance of their essential purpose.
PAGE 2
General Limitations of Our Warranties The limitations in this section are applicable under all circumstances. Our warranties only apply in the case of normal use of our cabinets in single-family, non-commercial residences, for interior use in areas with regulated heating and cooling. Our warranties apply only in the case of normal use.
PAGE 3
Defects/Return processes: Any products claim, for defective workmanship or material must be submitted in writing, and include detailed photographs of the defect. After we have had an opportunity to review the claim, we will, at our discretion, either replace or repair our defective cabinets, our defective accessories, or the defective parts. Only the actual defective items will be replaced or repaired.
PAGE 4
• Bath cabinetry: The main awareness here is to ensure your bathroom is properly vented. Venting that meets current code is adequate and satisfactory. • Seasonal changes: While excess humidity from wet seasons will not directly affect the finish, it can contribute to other situations, possibly aggravating them. More likely, wood being the natural product that it is, you might see some seasonal movement; i.e.