Warranty

General Limitations of Our Warranties
The limitations in this section are applicable under all circumstances. Our warranties only apply in the case of normal use
of our cabinets in single-family, non-commercial residences, for interior use in areas with regulated heating and cooling.
Our warranties apply only in the case of normal use. Our warranties are not applicable if there is any evidence of abuse,
misuse, abnormal wear & tear, improper storage of items, any items attached to the cabinetry, or failure to properly
care for our cabinets. Our warranty is conditioned on your proper handling of the cabinets.
Examples of abnormal wear & tear and/or abuse that are not warranted include:
• Variations and changes in finish colors due to direct exposure to sunlight.
• Heat damage that may occur on cabinets in contact with or near ovens when the self-cleaning cycle is used.
• Damage to cabinets, which results from exposure to water (See below, Care & Maintenance).
The Kitchen Cabinet Manufacturers' Association rates adjustable shelves to 15 lbs per square foot, distributed evenly
upon the shelf. Because we cannot control how shelves will be loaded, we do not warrant our shelves or the shelf clips
against shelf sag or failure. It is the owner's responsibility to take proper precautions against shelf sag or failure. If a shelf
begins to sag, the load should be lightened. Heavier objects should be moved away from the center of shelves, where
sag is most likely to occur. As provided below, unless limited by applicable state laws, we are not responsible or liable for
incidental or consequential damages you may suffer as a result of shelf sag or failure.
We further do not warrant our products against the effects of normal wear & tear. Our Warranty is applicable only if
Krosswood has been paid in full for the cabinets and accessories.
Limitations of our one-year Warranty
General Cosmetics
Beyond one year, no cosmetic aspects of any of our products are warranted. As used here, the term "cosmetics" shall
mean the manner in which a given product or part appears to the senses of sight, sound, touch, smell or taste.
Cabinet Finishes
Even under the best of care, cabinet finishes, including vinyl and printed finishes, will naturally deteriorate over time and
as a result of normal use. Cabinet finishes will also change color over time. We do not warrant any aspect of cabinet
finishes beyond the one-year warranty
Wood Characteristics
Inherent aging characteristics of wood, such as splits, checks, warp age, shrinkage or rotting, are not warranted beyond
our one-year warranty. Wood warranted for one year to be free of wood destroying insects (termites, carpenter ants,
carpenter bees, and reinfesting wood boring beetles.
Laminated Materials
Laminated materials, or materials which have been bonded together to form a particular component, are not warranted
against de-lamination, or the separation of one layer of material from another beyond our one-year warranty, unless the
delamination threatens the structural integrity of the cabinet box or case.
How We Remedy Warranty Claims
Shortages: All shortage claims must be made within fifteen (15) days of receipt.
Warranty Claims: Please read below for return procedures. Please note: all defect product must be delivered with pre-
paid delivery of the affected doors/drawers or item being warranted to the distributor you purchased KIB product from.
All warranted product will be delivered to the consumer’s home within 2-4 weeks of claim.