Use and Care Manual

WARRANTY EXCLUSIONS

RETURN POLICY

The Kucht LLC Limited Warranty covers residential installations only and is non-transferable to any other party.

Warranty is void when the product is installed in common areas where more than a single party has rightful access to

its use or in locations considered beyond normal residential use.

Warranty does not apply to products installed or used in any commercial or non-residential application. Examples of

excluded applications include, but are not limited to daycare centers, schools, bed and breakfast centers, churches,

private clubs, fire stations, club houses, common areas in multi-family dwellings, restaurants, bakeries, hotels, nursing

homes, food service locations and institutional food service locations or any similar institutional or commercial activity.

About Commercial, Industrial, or Institutional Use

Our products are specifically certified for residential use due to the unique challenges posed by commercial settings.

The rigorous demands of commercial activities, particularly in ovens and gas ranges, subject the components to

accelerated material fatigue, primarily driven by intense heat. The continuous and rapid cooking cycles in commercial

environments impede proper cooling of the internals, leading to expedited wear of the unit.

While our units may share similarities or even surpass components found in commercial counterparts, they are

designed and optimized for residential environments with distinct heat dissipation characteristics. Commercial kitchens

are notably hot because a significant portion of the heat is transferred to the unit surface and the surrounding space.

This is a feature we intentionally avoid for home use to ensure the safety and comfort of your family.

It’s important to note that commercial equipment typically requires routine inspections and servicing for optimal

performance and safety. Therefore, for commercial applications, we strongly recommend using products that are

explicitly certified for such purposes. Using Kucht products in commercial, industrial, or institutional settings will result

in the immediate voiding of the warranty, releasing Kucht from any responsibility for the outcomes. Your safety and

satisfaction are our top priorities, and we encourage adherence to recommended usage guidelines.

Kucht will accept return requests for purchases within the

first 60 days after delivery. Shipping discrepancies or products that arrive damaged must be reported to Kucht

Customer Support within 5 business days of delivery in order to be eligible for a full refund.

Once a return request is approved, Kucht will send a Return Merchandise Authorization (RMA). From this time, the

customer will have 15 calendar days to return the item to Kucht.

All merchandise returned to Kucht must be in original packaging with all original items (e.g., manuals, remotes,

cables, etc.) that came in the box. Returns with missing or damaged items will result in a partial refund.

Products and or Part(s) must be returned in new condition, including: all components, manuals, registration cards, and

original undamaged packaging.

After we receive and inspect the item(s), the refund will be processed, minus the original shipping cost.

Kucht won´t refund the original shipping cost in any case. The return shipping cost might be covered by Kucht

depending on the situation, in which case, Kucht will send a Bill Of Lading and handle the shipping arrangements.

There will not be refunds or compensations related to the shipping and handling of the products under any

circumstances.

Returns without an RMA number will not be accepted and a credit will not be issued.

Additional shipping charges apply with shipments outside the 48 contiguous United States, expedited shipping and

oversized items. These additional shipping charges, such as taxes, custom duties and fees are the responsibility of

the purchaser.

For more detailed information about our Return Policy, please visit the following link:

https://kucht.com/online/warranty/return-policy/

FOR MORE DETAILS AND INFORMATION, PLEASE VISIT OUR WEBSITE