User's Manual

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9.2
6. Kustom Signals recommends periodic maintenance of
the FalconHR radar system. Check with your local
service center and judicial district for requirements.
9.1 EQUIPMENT REPAIR/RETURN
Should the FalconHR need repair or calibration from
Kustom Signals Customer Service, please visit our website
(www.kustomsignals.com ), click on the “parts & returns”
tab and follow the instructions on the Returns Form to
receive a Return Material Authorization (RMA) number. If
you do not have access to our website, please call our
Customer Service Department at [phone] or (620)
431-2700 to obtain your RMA number before returning
your unit. The following information will be needed:
1. Serial number of unit, department name, return
shipping address, contact name at owning department,
and phone number.
2. Complete description of failure or problem with unit.
Please describe, in detail, what the failure is and when it
is observed. EXAMPLE: In moving mode, targets are
close to patrol vehicle before being displayed. Target
speeds are not multiples of patrol speed.
3. Method of return shipment.
NOTE: Kustom Signals will return the unit via Ground
transportation unless otherwise directed.