Deadbolt Installation Guide

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Q: What can I do if I frequently need to replace batteries?
A1: Check that the door is properly aligned. For helpful tips on
getting the door to align, refer to the Warped Door Installation
Guide. Resistance to both locking and unlocking because of door
misalignment will reduce both motor and battery life.
A2: Check that the lock is properly
installed, and the cable is routed
and stored correctly.
A3: Perform Manual Door Handing to make sure that the lock
knows the correct direction for locking and unlocking.
A4: Make sure that the lock has a strong Wi-Fi connection with
the router. For better Wi-Fi coverage within the home, please
investigate using a mesh Wi-Fi network where several endpoints
are deployed to provide the best Wi-Fi coverage.
A5: Call our support center at 1-800-327-5625 for additional help
and product replacement if needed.