62543 / 01 Programming and Troubleshooting Guide Technical Support 1-800-327-5625 www.kwikset.com 1 Mastercode 2 2 Troubleshooting: Door Jamming and Door Handing 6 3 Troubleshooting: Keypad 11 4 Troubleshooting: Battery 12 5 Battery FAQ 13 1 / 13 ©2015 Spectrum Brands, Inc.
62543 / 01 1 Mastercode A About the Mastercode Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). The Mastercode must be 4-8 digits. B Enabling and Setting the Mastercode Programming timeout: If no button is pressed for five seconds, the system will time out and you will need to restart the procedure.
62543 / 01 C Adding User Codes with the Mastercode Enabled The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock. 4. Press the Program button the number of times that corresponds to the user code position being programmed. Example: If programming the third code, press the button three times. 1. Keep door open. Press the Program button once.
62543 / 01 If programming is successful, the keypad will flash green once with one beep. If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Make sure to enter a valid Mastercode in step 2. 7. While the door is open and locked, test the user code to make sure it unlocks the door. Technical Support 1-800-327-5625 www.kwikset.com 4 / 13 ©2015 Spectrum Brands, Inc.
62543 / 01 D Disabling and Deleting the Mastercode 4. Press Lock button once. 1. Keep door open. Press and HOLD the Program button until the keypad flashes green (about 5 seconds). 5. Re-enter Mastercode. 2. Press Lock button once. 6. Press Lock button once. 3. Enter Mastercode. If programming is successful, the keypad will flash green once with one beep. If programming is unsuccessful, the keypad will flash red three times with three beeps.
2543 / 01 2 Troubleshooting: Door Jamming and Door Handing A The lock jams and the turnpiece does not rotate smoothly. B The lock beeps, the keypad flashes red, and the door cannot lock. The door handing process was not executed during installation. The deadbolt latch and strike are misaligned, causing the latch to bind. Perform the door handing process in the Installation Guide.
62543 / 01 The hole in the door frame for the latch bolt is not drilled deep enough. The clutch is disengaged. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly. If it does not rotate smoothly, the clutch has become disengaged. Simply rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click).
62543 / 01 The latch is installed upside down. A quick way to tell that the latch is upside down is to look at the face of the cylinder. If it is upside down, the latch is installed upside down. Remove the entire lock assembly from the door, including the latch. Reinstall the latch, making sure the word “UP” faces upward. 180° Reinstall the lock.
62543 / 01 C The Status LED is solid red after the door handing process. The lock interior is not mounted perpendicular to the ground. The battery level is too low. This is indicated by the keypad flashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again. Remount lock interior assembly as illustrated in the Installation Guide. The latch and strike are misaligned, causing the latch to bind. The hole in the door is misaligned.
62543 / 01 D The deadbolt latch does not extend or retract on its own during the door handing process. The door handing process was not performed correctly. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error.
62543 / 01 3 Troubleshooting: Keypad A The keypad is unresponsive. Keypad error test Keypad lockout Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. If three incorrect codes were entered within one minute, the keypad will lock for 60 seconds. B The Lock button does not lock the door.
62543 / 01 5 Troubleshooting: Battery A The batteries drain within one day. The lock must be replaced. Contact Technical Support. B The batteries drain within one week. Keypad error. See “Keypad error test” on page 11. Technical Support 1-800-327-5625 www.kwikset.com 12 / 13 ©2015 Spectrum Brands, Inc.
62543 / 01 6 Battery FAQ How long will the lock operate on a set of batteries? I replaced my batteries less than a year ago and need to replace them again. Based on 10 operations per day, a single, new set of Alkaline batteries will operate the lock for over a year. Check your door alignment. If the deadbolt makes several unsuccessful attempts to lock or unlock the door, it may mean that the door is warped and the latch does not line up correctly with the strike.
