61920 / 01 Programming and Troubleshooting Guide Technical Support 1-800-327-5625 www.kwikset.com 1 Mastercode 2 2 Troubleshooting: Installation 8 3 Troubleshooting: Door Jamming and Door Handing 9 4 Troubleshooting: Keypad 13 5 Troubleshooting: Battery 14 6 Battery FAQ 15 1 / 15 ©2015 Spectrum Brands, Inc.
61920 / 01 1 Mastercode A About the Mastercode Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). The Mastercode must be 4-8 digits.
61920 / 01 C Adding User Codes with the Mastercode Enabled The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock. 1. Keep door open. Press the Program button once. The keypad will flash green and you will hear three beeps. 4. Enter new user code. 2. Enter Mastercode. 5. Press Lock button once. 3. Press Lock button once.
61920 / 01 D Deleting a Single User Code with the Mastercode Enabled 1. Keep door open. Press the Program button once. The keypad will flash green and you will hear three beeps. 5. Enter user code to be deleted. 2. Press Lock button once. 6. Press Lock button once. 3. Enter Mastercode. 7. Re-enter user code to be deleted. 4. Press Lock button once. 8. Press Lock button once. Procedure continued on next page Technical Support 1-800-327-5625 www.kwikset.com 4 / 15 ©2015 Spectrum Brands, Inc.
61920 / 01 If programming is successful, the keypad will flash green once with one beep. If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure to enter the same valid code in steps 5 and 7. Make sure to enter a valid Mastercode in step 3. 9. While the door is open and locked, test the user code to make sure it no longer unlocks the door. E Deleting All User Codes with the Mastercode Enabled 1. Keep door open. Press the Program button once.
1920 / 01 7. Press “9” six times. 8. Press Lock button once. If programming is successful, the keypad will flash green once with one beep. If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure to enter a valid Mastercode in step 3 during your next attempt. 9. Press the Lock button while the door is open and unlocked. If the latch bolt does not extend to lock, then all codes have been successfully deleted. Technical Support 1-800-327-5625 www.kwikset.
61920 / 01 F Disabling and Deleting the Mastercode 5. Re-enter Mastercode. 1. Keep door open. Press and HOLD the Program button until the keypad flashes green (about 5 seconds). 6. Press Lock button once. 2. Press Lock button once. If programming is successful, the keypad will flash green once with one beep. 3. Enter Mastercode. If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure the Mastercode has been enabled before trying to disable it.
61920 / 01 2 Troubleshooting: Installation A The interior mounting screws are difficult to tighten. B The interior and exterior assembly won’t mount parallel to the door edge. C The interior assembly does not fit on the mounting plate. If you encounter any of the problems above, the deadbolt latch may be installed upside down. Remove the interior assembly, mounting plate, and exterior assembly from the door, and look at the latch inside the door hole.
61920 / 01 3 Troubleshooting: Door Jamming and Door Handing A The lock jams and the turnpiece does not rotate smoothly. B The lock beeps, the keypad flashes red, and the door cannot lock. The door handing process was not executed during installation. The deadbolt latch and strike are misaligned, causing the latch to bind. Perform the door handing process in the Installation Guide.
61920 / 01 The hole in the door frame for the latch bolt is not drilled deep enough. The clutch is disengaged. Remove the battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.
61920 / 01 C The Status LED is solid red after the door handing process. The lock interior is not mounted perpendicular to the ground. The battery level is too low. This is indicated by the keypad flashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again. Remount lock interior assembly as illustrated in the Installation Guide. The latch and strike are misaligned, causing the latch to bind. The hole in the door is misaligned.
61920 / 01 D The deadbolt latch does not extend or retract on its own during the door handing process. The door handing process was not performed correctly. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error.
61920 / 01 4 Troubleshooting: Keypad A The keypad is unresponsive. Keypad error test Keypad lockout Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. If three incorrect codes were entered within one minute, the keypad will lock for 60 seconds. B The Lock button does not lock the door.
61920 / 01 5 Troubleshooting: Battery A The batteries drain within one day. The lock must be replaced. Contact Technical Support. B The batteries drain within one week. Keypad error. See “Keypad error test” on page 13. Technical Support 1-800-327-5625 www.kwikset.com 14 / 15 ©2015 Spectrum Brands, Inc.
61920 / 01 6 Battery FAQ How long will the lock operate on a set of batteries? I replaced my batteries less than a year ago and need to replace them again. Based on 10 operations per day, a single, new set of Alkaline batteries will operate the lock for over a year. Check your door alignment. If the deadbolt makes several unsuccessful attempts to lock or unlock the door, it may mean that the door is warped and the latch does not line up correctly with the strike.
