User's Manual Part 2

4-12 Troubleshooting
General considerations for clearing jams
Bear in mind the following considerations when attempting jam removal:
• If paper jams occur frequently, try using a different type of paper,
replace the paper with paper from another ream, flip the paper stack
over, or rotate the paper stack 180 degrees. The printer may have
problems if paper jams recur after the paper was replaced.
• Whether or not the jammed pages are reproduced normally after
printing is resumed depends on the location of the paper jam.
Utilizing Online Help Messages
Online help messages are available in the printer’s message display to
provide simple instructions for clearing jams. Press (
) when the paper
jam message has appeared. Then a help message will appear to facilitate
jam clearing in the location.
[Paper jam Cassette]
Paper is jammed at paper cassette.
1 Pull out the paper cassette and remove the jammed paper.
2 If paper is jammed in the paper cassette, open and close the front
cover (the paper jam error will be reset).
[Paper jam Printer]
Paper is jammed at the paper cassette or inside the printer. Remove the
jammed paper using the procedure given below.
1 While pulling the green front cover release lever, pull out the front
cover.
CAUTION When pulling the paper, pull it gently so as not to
tear it. Torn pieces of paper are difficult to remove and may be
easily overlooked, deterring the jam recovery.