User's Manual

Troubleshooting
5-2 OPERATION GUIDE
General Guidelines
The table below provides basic solutions for problems you may encounter
with the printer. We suggest you consult this table to troubleshoot the
problems before calling for service repairs.
Tips
Printer problems may be solved easily by following the tips below. When
you have encountered a problem that cannot be solved following the
guidelines above, try the following:
• Turn the printer power off and wait for several seconds. Then, turn on
the printer.
• Restart the computer you are using to send print jobs to the printer.
Symptom Check Items Corrective Action
The printer will not print
from the computer
Check the Ready indicator. Using the information on page 1-5,
check if an error has occurred and
clear the error.
Check if a status page can be
printed.
If the status page was printed
successfully, there may be a
problem with the connection to the
computer. Refer to the Installation
Guide and check the connection.
Check that the indicators
display in a recognized
combination. Refer to
page 1-5
for further information.
Turn the power switch Off (O) and
then On ( | ) again. Print the job
again.
Print quality is poor Refer to page 5-4 for information.
Paper is jammed Refer to page 5-7 for information
on clearing paper jams.
The indicators are off and
the fan is not working
Check the power cord. Connect both ends of the power
cord securely. Try replacing the
power cord. Refer to Installation
Guide for information.
Check the power switch is in
the On ( I ) position.
Refer to the Installation Guide for
more information.
The printer prints a status
page but data from the
computer is not being
printed
Check program files and
application software.
Try printing another file or using
another print command. If the
problem occurs with a specific file
or application, check the printer
settings for that application.
Check the interface cable. Connect both ends of the interface
cable securely. Try replacing the
printer cable. Refer to the
Installation Guide for more
information.