User Manual

63 Getting Help
13 GETTING HELP
Customer support
Verizon Wireless’s customer support department
may be accessible directly from your phone when
you dial a number such as *611. They can answer
questions about your phone, phone bill, call
coverage area, and specific features available to
you, such as call forwarding or voicemail.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.kyocera-wireless.com.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site:
www.kyocera-wireless.com
• Email: [e-mail]
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider:
Verizon Wireless.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the problem.
• The phone’s electronic serial number (ESN).
– To locate the ESN select
Menu →
Settings & Tools → Phone Info →
SW Version and scroll down to ESN:
for the 11-digit number.
Qualified service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Phone accessories
To shop for K323 phone accessories, visit
www.kyocera-wireless.com/store. You may also
call us at 800-349-4188 (U.S.A. only) or
858-882-1410.
Become a product evaluator
To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including
cellular or PCS phones,
visit
beta.kyocera-wireless.com.