User manual

Chapter 16 Troubleshooting 191
Troubleshooting tips
The phone doesn’t recognize my handwriting.
❑ When you enter text with the stylus, you must use the Graffiti characters. See “Writing with
the stylus” on page 28.
❑ Make the Graffiti character strokes in the Graffiti writing area, not on the display part of
the screen.
❑ Make sure you are writing the strokes for letters in the left side, and the strokes for numbers
in the right side of the Graffiti writing area.
❑ Make sure that Graffiti is not shifted into extended or punctuation modes. See “Writing with
the stylus” on page 28.
❑ Recalibrate the screen. Choose Digitizer from the Preferences pick list and follow
the directions.
When I tap screen icons, the right application or feature does not open.
❑ Recalibrate the screen. Choose Digitizer from the Preferences pick list and follow
the directions.
Beaming does not function.
❑ Verify that the Beam feature is enabled (on the General Preferences screen). See “Beaming
information” on page 66.
❑ Make sure the application you are using supports the Beam feature.
❑ Verify that the path between the two devices is clear of obstacles.
❑ Try using the Beam feature at different distances. The usual distance for beaming information
is between five centimeters (approximately 2 inches) and one meter (approximately 40 inches).
However, in some cases, you may find that greater distances work more effectively.
When data is beamed at the smartphone, an out-of-memory message appears.
❑ The Kyocera 7135 smartphone requires at least twice the amount of memory available as the
data you are receiving. For example, if you are receiving a 30K application, you must have at
least 60K free.
A message appears stating that the memory is full.
❑ Delete unused memos and records. If necessary, you can save these records on your computer
using the Save Backup Copy option that appears in the Delete dialogs.
❑ If you have installed additional applications on your phone, remove them to recover memory.
Network
I can’t get email on my phone.
❑ To receive email wirelessly, you must have over-the-air digital data coverage in your area.
Contact your service provider.
❑ If you do not have digital data coverage, you may still be able to transfer email between your
computer and the Kyocera 7135 smartphone during synchonization. You must have a Palm
OS email program loaded on your phone. Exact procedures depend on the email program you
are using.