User's Manual

4 Get Started
Create Your Account and Pick Your
Plan
1. From your computer, visit virginmobileusa.com
and click on Activate.
2. Choose an activation option and click Next.
Then enter your zip code and click Next.
3. When prompted, enter the serial number (MEID
DEC) printed on the sticker located on the back
of your device in the battery compartment and
click Next.
4. Follow the remaining instructions to choose
your plan and select a payment method.
5. Follow the activation instructions below after
creating your account in order to be able to
start using your device.
Programming Your Device
After completing the account set up on
www.virginmobileusa.com
, you can simply turn on
the device and everything will be pushed to your
phone. There is no need for you to do any
programming on the phone itself.
Note: If you are swapping from another Virgin
Mobile phone to a new one, be sure you turn
off the old device before swapping the serial
number (MEID). Once the MEID Swap is
complete, turn on the new device and the
programming information will be pushed
automatically to your phone.
You can also manually start the activation process
by touching Menu > System settings >
System Update > Update profile.
If your phone was previously programmed with a
different phone number, you will need to follow
these steps to program your device:
1. On the Home screen, touch .
2. Enter ##25327# (##CLEAR#).
3. Touch Menu > Reset.
4. Touch OK. The message “Warning: Do you
want to reset your phone’s network settings
and still retain your personal information?” will
appear.
5. Touch OK.
The device will turn off and then turn on again and
program itself automatically.
If you experience any issues activating your device,
check to make sure you are in a network coverage
Activate Your Device