User's Manual

42 General Terms and Conditions of Service v.7-1-13
Your Privacy
Our Privacy Policy is available on our website. To
review the policy, visit
sprint.com/legal/privacy.html .
This policy may change from time to time, so
review it with regularity and care.
Call Monitoring: To ensure the quality of our
Services and for other lawful purposes, we may
monitor or record calls you make to us or we make
to you (for example, your conversations with our
customer service or sales departments).
Authentication and Contact: You (the account
holder) may password protect your account
information by establishing a personal
identiication number (“PIN”). You may also set a
backup security question and answer in the event
you forget your PIN. You agree to protect your PIN,
passwords, and other account access credentials
like your backup security question from loss or
disclosure. You further agree that Sprint may,
in our sole discretion, treat any person who
presents your credentials that we deem suficient
for account access as you or an authorized user
on the account for disclosure of information
or changes in Service. You agree that we may
contact you for Service-related reasons through
the contact information that you provide, through
the Services or Devices to which you subscribe,
or through other available means, including text
message, email, fax, recorded message, mobile,
residential or business phone, or mail.
CPNI: As we provide telecommunications
products and Services to you (the account
holder), we develop information about the
quantity, technical coniguration, type, location,
and destination of telecommunications products
and Services you use, as well as some other
information found on your bill (“CPNI”). Under
federal law, you have the right and we have a
duty to protect the conidentiality of your CPNI.
For example, we implement safeguards that
are designed to protect your CPNI, including
authentication procedures when you contact