User's Manual

48 General Terms and Conditions of Service v.7-1-13
v.7-1-13 General Terms and Conditions of Service 49
sought. A Notice of Dispute to Sprint should
be sent to: General Counsel; Arbitration
Ofice; 12502 Sunrise Valley Drive, Mailstop
VARESA0202-2C682; Reston, Virginia 20191.
Sprint will provide a Notice of Dispute to you in
accordance with the “Providing Notice To Each
Other Under The Agreement” section of this
Agreement. Sprint will assign a representative
to work with you and try to resolve your
Dispute to your satisfaction. You and Sprint
agree to make attempts to resolve the Dispute
prior to commencing an arbitration or small
claims action. If an agreement cannot be
reached within forty-ive (45) days of receipt
of the Notice of Dispute, you or Sprint may
commence an arbitration proceeding or small
claims action.
Arbitration Terms, Process, Rules and
Procedures
(1) Unless you and Sprint agree otherwise,
the arbitration will be conducted by a single,
neutral arbitrator and will take place in the
county of the last billing address of the Service.
The arbitration will be governed by either:
(a) rules that we mutually agree upon; or (b)
the JAMS Comprehensive Arbitration Rules &
Procedures (the “JAMS Rules”), as modiied by
this agreement to arbitrate, including the rules
about the iling, administration, discovery and
arbitrator fees. The JAMS rules are available on
its website at jamsadr.com. Notwithstanding
any JAMS Rule to the contrary or any other
provision in arbitration rules chosen, by
agreement, to govern the arbitration, we each
agree that all issues regarding the Dispute are
delegated to the arbitrator to decide, except
that only a court (and not the arbitrator) shall
decide any disagreements regarding the
scope and enforceability of this agreement to
arbitrate.
(2) The Federal Arbitration Act (“FAA”) applies to
this Agreement and arbitration provision. We