User's Manual

Get Help 89
11 Get Help
Customer Support
Contact the Kyocera Communications Inc.
Customer Care Center in any of the
following ways:
● Web site: www.kyoceramobile.com.
● Email: phone-help@kyocerawireless.
com.
● Phone: [phone] (U.S. and
Canada) or 1-858-882-1401.
Before requesting support, please try to
reproduce and isolate the problem. When
you contact the Customer Care Center, be
ready to provide the following information:
● The actual error message or problem
you are experiencing.
● The steps you took to reproduce the
problem.
● The phone's international mobile
equipment ID (IMEI). To locate the IMEI,
from the Home screen, tap Apps >
Settings > About phone > Status >
IMEI information.
Qualified Service
If the problem with your phone persists,
return the phone with all accessories and
packaging to the dealer for qualified service.