User's Manual

Global Services 111
providers on the GSM network. If your phone has automatically selected a GSM network while traveling,
then you will need to set the phone to CDMA to access CDMA data services. (See Enable Global
Roaming Mode.) Visit com/sww for a list of services available in each country.
Contact for Assistance with International
Service
If you experience any issues with voice or data services while outside of the United States, offers
customer support 24 hours a day. In the event that you do experience an issue, try the following actions:
● First try powering your phone off and then back on; this will force your phone to reregister with the
network.
● Try manually selecting another network. Information for selecting networks can be found in the
phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your issue
as quickly as possible:
● Your wireless phone number.
● The city and country you are traveling in.
● Any error message that displays on your phone or that you heard when trying to place a call.
● If the issue is with data, were you able to place voice calls?
● If the issue is with voice service, were you able to access data?
Please call the numbers below if you need assistance:
While in the United States: Call 1-888-226-7212.
While traveling outside the United States:
● In GSM mode: touch and hold and then dial 1-817-698-4199.
● In CDMA mode: enter the country code and then dial 1-817-698-4199.
There is no charge for this call from your wireless phone.
From a landline phone when outside the United States:
Worldwide Customer Support can be reached from a landline phone at 1-817-698-4199. Access or
connection fees may apply. The toll free numbers below can also be used to contact Worldwide
Customer Support in the following countries:
Country
From Landline Phone