User manual
Table Of Contents
- Table of Contents
- 1 Phone Basics
- 2 Text Entry
- 3 Phone Calls
- 4 Contacts
- 5 Accounts and Messaging
- 6 Apps and Entertainment
- 7 Web and Data
- 8 Camera and Video
- 9 Tools and Calendar
- 10 Settings
- 11 Get Help
- 12 Notes
- Important Safety Information
- Manufacturer’s Warranty
- Index
- Copyright Information
90 User Manual
11 Get Help
Customer Support
Please visit your local MetroPCS store or
refer to the following options if you need
additional assistance.
● Sign up for MyAccount to view account
details, check your balance, make a
payment, manage eWallet and more.
● Visit metropcs.com and click Contact
Us link at the bottom left side of the
screen.
● Contact Customer Service 1-888-
8metro8 (1-888-863-8768) or your local
MetroPCS retail location.
Before requesting support, please try to
reproduce and isolate the problem. When
you contact the Customer Care Center, be
ready to provide the following information:
● The actual error message or problem
you are experiencing.
● The steps you took to reproduce the
problem.
● The phone's international mobile
equipment ID (IMEI). To locate the IMEI,
from the Home screen, tap Apps >
Settings > About phone > Status >
IMEI information.
Qualified Service
If the problem with your phone persists,
return the phone with all accessories and
packaging to the dealer for qualified service.