User's Guide

Get Started 4
Create Your Account and Pick Your Plan
Activate Your Device
Create Your Account and Pick Your Plan
1. From your computer, visit virginmobileusa.com and click on Activate.
2. Choose an activation option and click Next. Then enter your zip code and click Next.
3. When prompted, enter the serial number (MEID DEC) printed on the sticker located on
the back of your device in the battery compartment and click Next.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below after creating your account in order to be able to
start using your device.
Activate Your Device
1. Turn on your new device.
2. Touch the Activate icon on the home screen.
– or –
Touch , and then touch the Activate icon .
3. Follow the onscreen prompts to complete the activation process.
After activation, your device will automatically download “The Essentials” ID pack. This may
take several minutes or more depending on the network speed. However, you may continue to
use your device as the ID pack is being downloaded in the background.
Account Management
Find out information about managing your account.
Managing Your Account
Top-Up Your Account
Managing Your Account
Manage your account from your device or your computer.
From Your Device
Dial *86 on your device or press Home and touch > My Account to access
your Account, where you can do any of the following things: