Operation Manual

10-22
Troubleshooting > Troubleshooting
Cannot create Searchable
PDF file.
Is the proper language selected? Check the language to extract. page 6-67
Can the texts on the original not be
recognized as texts, or is the PDF
creation time taken?
Check the following:
• The original orientation is correct.
• When setting the originals with the
mixed orientation at once, [On] is
selected for [Auto Image Rotation].
page 6-67
Cannot search a text that
you want to search on the
PDF file.
Have you set [OCR Recognition] in
[File Format]?
Set [OCR Recognition] in [File Format]. page 6-67
Are the texts of the scanned original
fainted or too light?
Set [Density] to darker level. page 6-22
Is the background of the scanned
original too dark and the texts are
difficult to recognize?
Set [Background Density Adj.] to [On] or
[Manual] and manually adjust the
density lighter. Otherwise, set [Density]
to darker level.
page 6-22
page 6-30
Is the text or image on the back of the
original visible on the front?
Set [Prevent Bleed-through] to [On]. page 6-31
Cannot send via SMB. Is the network cable connected? Connect the correct network cable
securely.
page 2-6
Have the network settings for the
equipment been configured properly?
Configure the TCP/IP settings properly. page 8-43
Have the folder sharing settings been
configured properly?
Check sharing settings and access
privileges under the folder properties.
―
Has the SMB protocol been set to [On]? Set the SMB protocol setting to [On]. page 5-33
Has [Host Name] been entered
properly?
*1
Check the name of the computer to
which data is being sent.
page 5-33
Has [Path] been entered properly? Check the share name for the shared
folder.
page 5-33
Has [Login User Name] been entered
properly?
*1*2
Check the domain name and login user
name.
page 5-33
Has the same domain name been used for
[Host Name] and [Login User Name]?
Delete the domain name and backslash
("\") from [Login User Name].
page 5-33
Has [Login Password] been entered
properly?
Check the login password. page 5-33
Have exceptions for Windows Firewall
been configured properly?
Configure exceptions for Windows
Firewall properly.
page 3-41
Do the time settings for the equipment,
domain server, and data destination
computer differ?
Set the equipment, domain server, and
data destination computer to the same
time.
―
Is the screen displaying Send error? Refer to
Responding to Send Error . page 10-34
Cannot send via the e-mail. Is the E-mail send size limit set in the
SMTP server registered on the
machine?
Check the limit value is entered to "E-
mail Size Limit" of [
E-mail ] setting in
Command Center RX and change the
value as necessary.
page 2-37
Symptom Checkpoints Corrective Actions
Reference
Page